Orbi WiFi 7 RBE973
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3 Months Free Plex pass promotion code -

peteralvmo
Aspirant

3 Months Free Plex pass promotion code -

when clicking on - click here

 

i get "Invalid serial number" se copy of page line below

 

To get 3 Months Free Plex pass promotion code click here Invalid serial number

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 1 of 12

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ElaineM
NETGEAR Employee Retired

Re: 3 Months Free Plex pass promotion code -

Hi Peter,

 

Our engineering is working on a fix right now.

It will take them a week or two to complete it.

If after 2 weeks you still do not have the code, please let me know. 

 

Regards,

Elaine

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Message 6 of 12

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ElaineM
NETGEAR Employee Retired

Re: 3 Months Free Plex pass promotion code -

Welcome to the community, @peteralvmo

 

What's the firmware version installed on your router? 

Do you have Internet access?

Did you try restarting the router? 

Message 2 of 12
peteralvmo
Aspirant

Re: 3 Months Free Plex pass promotion code -

 

What's the firmware version installed on your router?

Nighthawk X10 R9000    Router Firmware Version V1.0.1.36 
Do you have Internet access?

Yes 250MB/s
Did you try restarting the router? 

Yes several times since i boughy it in mid january

 

my X10 is configured and runs Plex since day 1 with my Plex account as well as backup to Amazon Cloud

 

 

Logout
 
Message 3 of 12
ElaineM
NETGEAR Employee Retired

Re: 3 Months Free Plex pass promotion code -

Let me check this with our engineering team.

Message 4 of 12
peteralvmo
Aspirant

Re: 3 Months Free Plex pass promotion code -

whats the status of your research

 

would you like me to share my screen during an skype call?

 

/Peter

Message 5 of 12
ElaineM
NETGEAR Employee Retired

Re: 3 Months Free Plex pass promotion code -

Hi Peter,

 

Our engineering is working on a fix right now.

It will take them a week or two to complete it.

If after 2 weeks you still do not have the code, please let me know. 

 

Regards,

Elaine

Message 6 of 12
Marito
Aspirant

Re: 3 Months Free Plex pass promotion code -

I get a similar error for the 6 months promotion code for amazon cloud storage. I get this:

Start your six-month free trial using the promotion code at checkout.
Get your promotion code here. Any other error
Message 7 of 12
ElaineM
NETGEAR Employee Retired

Re: 3 Months Free Plex pass promotion code -

@Marito Do you have the latest firmware installed? Kindly post a screenshot. 

Message 8 of 12
Marito
Aspirant

Re: 3 Months Free Plex pass promotion code -

@ElaineM, I have the latest firmware (V1.0.0.68). Please see below:

 

netgear_pic.png

Message 9 of 12
ElaineM
NETGEAR Employee Retired

Re: 3 Months Free Plex pass promotion code -

@Marito Can you try to click on the promotion code once again?

Message 10 of 12
Marito
Aspirant

Re: 3 Months Free Plex pass promotion code -

It works now. Looks like I didn't have the latest firmware (I downloaded it from the Netgear website, it doesn't download from the GUI for reason). Thanks for the help.
Message 11 of 12
ElaineM
NETGEAR Employee Retired

Re: 3 Months Free Plex pass promotion code -

That's great! Thank you for the update. 

Message 12 of 12
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