Orbi WiFi 7 RBE973
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AC2400 Can't Log in to Nighthawk app.

Vovan4ik
Aspirant

AC2400 Can't Log in to Nighthawk app.

Hi there,
I can't log in to the Nighthawk app on Android (Samsung S20 FE)
It asks "login required" admin and password. I use the right password and get a message "Logon timed out, please try again. If this issue persists, try rebooting your device." I can log in to the router setting throw ip-address. So the issue is between the phone and the app. 
I installed and downloaded the app, reset the password, it didn't help. I used another phone to log in, I always get the same above message.

Netgear support doesn't help too. You are my only hope.
Thank you in advance.

Model: AC2400|Nighthawk AC2400 Smart WiFi Router
Message 1 of 4
DexterJB
NETGEAR Moderator

Re: AC2400 Can't Log in to Nighthawk app.

Hi @Vovan4ik, we'd like to know the following.

 

What is the firmware version of the router?

Have you tried resetting the router back to factory settings?

 

Dexter

 

Message 2 of 4
Vovan4ik
Aspirant

Re: AC2400 Can't Log in to Nighthawk app.

Hi @ DexterJB

Thank you for helping me.
I use the latest version Router Firmware Version V1.2.0.88_1.0.1
I didn't try to reset it to the factory reset.  I'm afraid of I can't login at all. 🙂 I have the issue only with the app.  I could use it as "access everywhere", but after reinstalling the app I lost this feature too.

Message 3 of 4
DexterJB
NETGEAR Moderator

Re: AC2400 Can't Log in to Nighthawk app.

Have you tried rebooting the device instead as suggested?

 

Dexter

Message 4 of 4
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