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How to check prior Logs for Netgear Router R7800

jetman024
Follower

How to check prior Logs for Netgear Router R7800

Every couple hours our Nighthawlk router loses wifi. All the lights turn off for a second then turn orange before regaining signal. Our modem does not lose signal and ISP confirms service was not lost. When I check the log it only shows data from when it reconnects. Is there a way to check the log prior to losing service? Anyone else have this issue?

 

Thanks

Message 1 of 4
JayboH
Apprentice

Re: How to check prior Logs for Netgear Router R7800

Which firmware do you have on it?  Is it .76?

Message 2 of 4
canepa
Tutor

Re: How to check prior Logs for Netgear Router R7800

If your firmware is 1.0.2.76 or 1.0.2.74 you should revert to version 1.0.2.68

You can find more information here:

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Netgear-R7800-Firmware-1-0-2-76/m-p/2007947

 

Model: R7800|Nighthawk X4S AC2600 Wifi Router
Message 3 of 4
JayboH
Apprentice

Re: How to check prior Logs for Netgear Router R7800

Ok so awhile back what I did was factory reset by holding a toothpick in the reset button for half a minute just to be extra sure.  When it asks you to update to the latest firmware (.76) I said yes.

 

Now here's the kicker:  do NOT restore your saved settings.  Put them in manually one by one.

 

I haven't had any issues at all now.  You can see my past posts that .76 was giving me lots of problems until I did this (I discussed it in several threads, not just this one.)

Model: R7800|Nighthawk X4S AC2600 Wifi Router
Message 4 of 4
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