Orbi WiFi 7 RBE973
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Issues with DNS R7850

JCFloyd
Aspirant

Issues with DNS R7850

Having issues with constant DNS pop ups and not loading webpages without having to refresh. I have rebooted and checked firmware which says it is up to date. I contacted my internet service provider and they sent a new signal now the 2.4 and 5G are no longer working at this point. Is the router no longer any good?

 

 

Message 1 of 5
plemans
Guru

Re: Issues with DNS R7850

What actual firmware version are you on? 

Some have resolved the issue with enabling IPv6.

Others have actually had to downgrade the firmware to resolve the issue. 

Message 2 of 5
JCFloyd
Aspirant

Re: Issues with DNS R7850

Not sure how tell which one i am on. I have just traditionally used the app on my phone to check the firmware to make sure it was up to date. 

Message 3 of 5
JCFloyd
Aspirant

Re: Issues with DNS R7850

IPV6 is what i have found out. 

Message 4 of 5
plemans
Guru

Re: Issues with DNS R7850

You can try manually downgrading the firmware a version. you won't be the first that ran into dns issues on the newer firmware version. 

what you do is download the firmware from the support site. Its under downloads---->view previous versions. 

Nighthawk R7850 | AC3200 Tri Band Router | NETGEAR Support

Then extract it and follow the manual update process. 

How do I manually update the firmware on my NETGEAR router? | Answer | NETGEAR Support

Message 5 of 5
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