Night Hawk Security

[PJSaaf]

Net gear sent an email about an action alert.   New software needs to be installed on my Night Hawk.  The admin username or password they have does not match what I have so I can't update the software.  The security questions make no sense to me so I have no idea what the answers are to reset my admin username or password. 

How can I change the username and password? 

Thanks so much.
PJ Saaf

[JamesGL · Accepted solution]

Hi PJSaaf,

Did you change the password before? The default username is admin(cannot be changed) and the password is password. If you cannot remember, then you may reset the router.

[JamesGL · Accepted solution]

Hi PJSaaf,

Did you change the password before? The default username is admin(cannot be changed) and the password is password. If you cannot remember, then you may reset the router.

[JamesGL]

Hi PJSaaf,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

[PJSaaf]

Pushing the reset button isn't doing anything. The power button stays white regardless of how long I hold the paper clip against the reset button.

[JamesGL]

Hi PJSaaf,

How about other lights? Did they turn off when the reset button was pressed?