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NightHawk X8 R8500 wifi 2.4 Ghz collaps 1 week after purchase

HansHeintz
Aspirant

NightHawk X8 R8500 wifi 2.4 Ghz collaps 1 week after purchase

Nighthawk R8500 V1.0.2.106

Hi,

Bougth NightHawk X8 R8500 a week ago. Did all I wanted to for a week.

Suddenly iphone cannot connect, wants me to reenter 5Ghz-ssid password, again and again.

2.4Ghz not visible anymore.

Restarted the router. Now it seems 5GHz is working, also at the right speed.

2.4GHz is unreliable, sometimes it works, sometimes iphone needs password, sometimes "no internet connection", speeds if working 1.17 Mbps down, was 81.27 Mpps at some point last week (speedtest app iphone). 5Ghz speeds are usually between 180-200.

 

My network:

Lan with 2 extra switches, DS1812 NAS, 2 window pcs

Wireless: various 2.4Ghz devices (philips hue, homewizard domotica,2 chromecasts, logitech ultimate hub)

 

No fiddling with any settings between happy and deplorable.

What could it be?

 

Message 1 of 6

Accepted Solutions
HansHeintz
Aspirant

Re: NightHawk X8 R8500 wifi 2.4 Ghz collaps 1 week after purchase

Replacement installed. Configuration backup from former device restored. All is functioning without problems.

View solution in original post

Message 6 of 6

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JamesGL
Master

Re: NightHawk X8 R8500 wifi 2.4 Ghz collaps 1 week after purchase

Hi HansHeintz,

 

Did it happen after the update?

Have you tried to reset the router to factory default after the firmware update?

Message 2 of 6
HansHeintz
Aspirant

Re: NightHawk X8 R8500 wifi 2.4 Ghz collaps 1 week after purchase

It was before the update. I did a normal and a 30-30-30 reset without improvement. At some point I even could not login over UTP anymore. After contacting netgear netherlands the device has an RMA number. I hope I am just unlucky. Usually I avoid expensive versions of products because in my experience they are less reliable (smaller production, less feedback / testing, experimental features, more problems) so at this point it feels like i fell for the old “the more expensive, the better” illusion. But we’ll see how the replacement fares.
Message 3 of 6
HansHeintz
Aspirant

Re: NightHawk X8 R8500 wifi 2.4 Ghz collaps 1 week after purchase

Powering down all 2.4ghz devices had already been part of my troubleshooting.
Message 4 of 6
JamesGL
Master

Re: NightHawk X8 R8500 wifi 2.4 Ghz collaps 1 week after purchase

Hi HansHeintz,

 

Let us know if the replacement works.

Message 5 of 6
HansHeintz
Aspirant

Re: NightHawk X8 R8500 wifi 2.4 Ghz collaps 1 week after purchase

Replacement installed. Configuration backup from former device restored. All is functioning without problems.
Message 6 of 6
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