When setting up on my laptop the netgear genie says problem detecting internet connection and there is an orange light on the router above the internet symbol. I have power cycled everything and spoke to my internet provider. They say everything is fine on their end. Any ideas?
What Firmware version is currently loaded? What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
A power of sequence should be both router and ISP Modem turned OFF for 1 minute. Then back ON with the Modem. Then On with the router. Walk thru the setup wizard using a wired PC and web browser at 192.168.1.1
Are you using a wired PC and web browser to setup the router using it's web page?
My Setup | ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode | Wifi Router RAXE500 and RBKE963; Router mode | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000, EX7500/EX7700
Yes I have it wired to the router. I am using the setup at routerlogin.net As for the modem it is just a tiny black box that has the cat5 cable and the cable from the outside coming into it and the power supply. The only thing it says is gigabit compatible and model psa15m-300
Are you using a broadcast ISP that has a satellite/antenna on your router?
And the power injector is just supplying it?
Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole also in AP setup: RAXE500->EAX80 1.4gig download/50mbps upload from Xfinity We’re members of the public helping out on our own time.
