Orbi WiFi 7 RBE973
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R6700v2 2.4ghz not working, but 5ghz is fine

silverhand
Aspirant

R6700v2 2.4ghz not working, but 5ghz is fine

I have seen many people posting about the same problem and then we are told to do updating the firmware and factory reset. I have done all those are suggested. And my 2.4ghz wifi is still not working. What else can we do?

Model: R6700v2|Nighthawk AC1750 Smart WiFi Router
Message 1 of 10

Accepted Solutions
Blanca_O
NETGEAR Moderator

Re: R6700v2 2.4ghz not working, but 5ghz is fine

Hi silverhand, 

 

Was this working before? 

 

I suggest to change 2.4GHz wireless channel. 

 

How do I change the wireless channel on my NETGEAR router?

https://kb.netgear.com/23783

 

For isolation, please enable 2.4GHz Guest network and check if you can detect the network. 

 

How do I set up a guest network on my Nighthawk router?

https://kb.netgear.com/24097/

 

Regards,

 

Blanca 
Community Team

View solution in original post

Message 9 of 10

All Replies
JamesGL
Master

Re: R6700v2 2.4ghz not working, but 5ghz is fine

Hi silverhand,

 

How many devices are affected? What are those devices?

What is the error message when you are unable to connect?

Are all wireless devices unable to connect to 2.4Ghz network?

Message 2 of 10
silverhand
Aspirant

Re: R6700v2 2.4ghz not working, but 5ghz is fine

All devices are affected. 

 

The 2.4Ghz network light on the router is on. The setting of the 2.4Ghz network is enabled. However, all devices cannot see the network. I can only see and use the 5Ghz network. Therefore, if the device cannot support the 5Ghz network then the device cannot connect to the internet. For now, I just connect the old router on this router so that the affected device can connect to the internet. 

 

I did try to reset the router as the other posts mentioned. The 2.4Ghz network did show up but only showed up for like 5 mins. Then dissappeared even though the setting of the 2.4Ghz network was still enabled and the 2.4Ghz network light was on.

 

Please advice how I can fix the problem. 

Model: R6700v2|Nighthawk AC1750 Smart WiFi Router
Message 3 of 10
silverhand
Aspirant

Re: R6700v2 2.4ghz not working, but 5ghz is fine

All devices are affected. 

 

The 2.4Ghz network light on the router is on. The setting of the 2.4Ghz network is enabled. However, all devices cannot see the network. I can only see and use the 5Ghz network. Therefore, if the device cannot support the 5Ghz network then the device cannot connect to the internet. For now, I just connect the old router on this router so that the affected device can connect to the internet. 

 

I did try to reset the router as the other posts mentioned. The 2.4Ghz network did show up but only showed up for like 5 mins. Then dissappeared even though the setting of the 2.4Ghz network was still enabled and the 2.4Ghz network light was on.

 

Please advice how I can fix the problem. 

 
Message 4 of 10
JamesGL
Master

Re: R6700v2 2.4ghz not working, but 5ghz is fine

Hi silverhand,

 

I just want to verify that below is the firmware version the router is currently in.

 

https://kb.netgear.com/000054437/R6700v2-Firmware-Version-1-2-0-16

Message 5 of 10
silverhand
Aspirant

Re: R6700v2 2.4ghz not working, but 5ghz is fine

Yes. I have this updated firmware. 

Message 6 of 10
JamesGL
Master

Re: R6700v2 2.4ghz not working, but 5ghz is fine

Hi silverhand,

 

Did you reset the router after the update?

Message 7 of 10
silverhand
Aspirant

Re: R6700v2 2.4ghz not working, but 5ghz is fine

Yes. I reset everything many times after the update. 

Message 8 of 10
Blanca_O
NETGEAR Moderator

Re: R6700v2 2.4ghz not working, but 5ghz is fine

Hi silverhand, 

 

Was this working before? 

 

I suggest to change 2.4GHz wireless channel. 

 

How do I change the wireless channel on my NETGEAR router?

https://kb.netgear.com/23783

 

For isolation, please enable 2.4GHz Guest network and check if you can detect the network. 

 

How do I set up a guest network on my Nighthawk router?

https://kb.netgear.com/24097/

 

Regards,

 

Blanca 
Community Team

Message 9 of 10
Blanca_O
NETGEAR Moderator

Re: R6700v2 2.4ghz not working, but 5ghz is fine

Hi silverhand, 

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

 

Regards,

 

Blanca 
Community Team

Message 10 of 10
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