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Bought it used. WiFi works but I can not login to routerlogin.net. can't reset password either. Continue is greyed out. I have tried factory reset twice. 30-30-30 reset. On my old router (older Netgear) I could login to Netgear genie. This one I can't. Verified ip address as well by using cmd prompt. What am I missing?
Anyway - I asked the guy if he ever changed the IP address of the router and he wasn't aware that he did. It sat on a shelf for most of it's life according to the guy.
If it is second hand, there is a good chance that the router has some settings in there from the original owner.
I doubt if they bothered to clear those out, so it is a good idea to do a factory reset on the thing and set it up from scratch.
Don't worry, it isn't complicated, and I doubt if you will have done much to tweak it for your needs. And you already know how to set it up. You've done it already.
> [...] WiFi works but I can not login to routerlogin.net. can't reset > password either. [...]
"can not" or "can't" is not a useful problem description. It does not say what you did. It does not say what happened when you did it. As usual, showing actual actions (commands) with their actual results (error messages, LED indicators, ...) can be more helpful than vague descriptions or interpretations.
> [...] I have tried factory reset twice. [...]
How, exactly? LED indicators?
> [...] On my old router (older Netgear) [...]
Not a very detailed description of anything.
> [...] Verified ip address as well by using cmd prompt. [...]
Whose "ip address"? It's nice that you're happy, but, again, exhibiting the actual evidence would be more helpful than announcing your conclusion.
And thanks for not making me feel like an idiot and proposing a solution to try out. Not sure what I said to bother the other guy but dang! ruthless lol
A lot of people miss that one. It is in all the the "quick start guides". But who remembers those when they have had the device working for months?
As I understand it, the logic is that these things look at each other to see what the settings need to be. So if the modem is used to playing with an earlier router there's a chance that one or other of them will get confused.
It is just easier to start with a clean slate.
No guarantee that it will bail you out – there could something else going on – but it is worth a try.
The 30:30:30 thing – the recovery reset – isn't usually needed. Only when the regular reset fails or if the firmware is scrambled, or when Netgear wants you to perform arcane tricks with beta hardware.
Not sure what I said to bother the other guy but dang!
Some people just walk around with a whole chip shop on their shoulders and seem determined to offend as many people as possible. I don't get it either.
The Modem I picked up I just purchased from Amazon. My ISP said I should look for something with a DOCSIS 3.0 so I did just that. The old modem was about 9+ years old. The Modem I just purchased is a Netgear CM700.
I found a Netgear Nighthawk R7000/AC1900 on Facebook marketplace. Came with the power cable and the ethernet cable and that's it. It appears to be quite new and the guy said it's under a year old. Investigating online shows that they are in fact newer on the market.
Anyway - I asked the guy if he ever changed the IP address of the router and he wasn't aware that he did. It sat on a shelf for most of it's life according to the guy.
Right now I have great internet connection etc. but I would like to be able to get in and change password etc. set parameters. I am learning more about this as I typically do not do this type of thing. Very novice at networking. The help is greatly appreciated and when I get home tonight and try the reset as mentioned above I will let you know if it works. 🙂
Anyway - I asked the guy if he ever changed the IP address of the router and he wasn't aware that he did. It sat on a shelf for most of it's life according to the guy.
If it is second hand, there is a good chance that the router has some settings in there from the original owner.
I doubt if they bothered to clear those out, so it is a good idea to do a factory reset on the thing and set it up from scratch.
Don't worry, it isn't complicated, and I doubt if you will have done much to tweak it for your needs. And you already know how to set it up. You've done it already.
