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R7000 software upgrade kills HP Officejet 8100 wifi print connection

WireEDMguy
Initiate

R7000 software upgrade kills HP Officejet 8100 wifi print connection

My R7000 router and my HP wifi printer have been working great together since 2014. I upgraded my router's firmware. Didn't have a print job for about a week. Went I sent something to the printer it says couldn't find wifi printer. I remembered the firmware upgrade and wondered if that had anything to do with this?

I tried a reinstall of the printer using the usb cable and it still can't find the printer.

Does this sound like it's related to the firmware upgrade, or is this how wifi printers die?

Thanks in advance for your time and answers!

Model: R7000|AC1900 Smart WIFI Router
Message 1 of 5

Accepted Solutions
IrvSp
Master

Re: R7000 software upgrade kills HP Officejet 8100 wifi print connection

A couple of things here...

 

  • Are you on Windows 10 and did you get an update for it since the last time you printed?
  • Do you get ANY error messages and if so what were they?
  • Do you see the printer connected on the Router?
  • I'm assuming the printer has a screen and a Network Option, what does that show, IP Address, connected or not?
  • Had you tried using the HP tools, such as the HP Print and Scan Doctor? What happens when you do?
  • I assume you meant the USB cable connected to the R7000 USB port? Does it show on the USB tab?
  • Can you try connecting to a USB port on a PC and see if the printer work?
  • Did you RESET the router after installing the last firmware?
  • Have you tried re-installing the older firmware to test and see if the printer works there?

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Message 3 of 5

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antinode
Guru

Re: R7000 software upgrade kills HP Officejet 8100 wifi print connection

> [...] my HP wifi printer [...]

   Not a very detailed description of anything.

> [...] I remembered the firmware upgrade and wondered if that had
> anything to do with this?

   If you want to find out, then you should be able to load older
firmware.  Visit http://netgear.com/support , put in your model number,
and look for Downloads.  Under Firmware and Software Downloads, look for
"View Previous Versions".  Find the kit(s).  Download the kit you want.
Read the "Release Notes" file for instructions.

> I tried a reinstall of the printer using the usb cable and it still
> can't find the printer.

   Does that sound to you like a router problem?  Did you remove the old
printer first?

> Does this sound like it's related to the firmware upgrade, or is this
> how wifi printers die?

   Could be either, or some other problem.  I'd visit hp.com, check the
printer firmware, and get the printer manual, and try to re-install the
printer.  Can you get it to connect to the router?  Is there an LED
indicator on your (unspecified) printer to show that?  Does it appear in
the router's Attached Devices report?

Message 2 of 5
IrvSp
Master

Re: R7000 software upgrade kills HP Officejet 8100 wifi print connection

A couple of things here...

 

  • Are you on Windows 10 and did you get an update for it since the last time you printed?
  • Do you get ANY error messages and if so what were they?
  • Do you see the printer connected on the Router?
  • I'm assuming the printer has a screen and a Network Option, what does that show, IP Address, connected or not?
  • Had you tried using the HP tools, such as the HP Print and Scan Doctor? What happens when you do?
  • I assume you meant the USB cable connected to the R7000 USB port? Does it show on the USB tab?
  • Can you try connecting to a USB port on a PC and see if the printer work?
  • Did you RESET the router after installing the last firmware?
  • Have you tried re-installing the older firmware to test and see if the printer works there?
Message 3 of 5
antinode
Guru

Re: R7000 software upgrade kills HP Officejet 8100 wifi print connection

> I tried a reinstall of the printer using the usb cable and it still
> can't find the printer.

> I assume you meant the USB cable connected to the R7000 USB port? Does
> it show on the USB tab?

   I assumed that this was a USB connection between the printer and the
computer, but the description was ambiguous.

Message 4 of 5
WireEDMguy
Initiate

Re: R7000 software upgrade kills HP Officejet 8100 wifi print connection


@IrvSp wrote:

A couple of things here...

 

  • Are you on Windows 10 and did you get an update for it since the last time you printed?
  • Do you get ANY error messages and if so what were they?
  • Do you see the printer connected on the Router?
  • I'm assuming the printer has a screen and a Network Option, what does that show, IP Address, connected or not?
  • Had you tried using the HP tools, such as the HP Print and Scan Doctor? What happens when you do?
  • I assume you meant the USB cable connected to the R7000 USB port? Does it show on the USB tab?
  • Can you try connecting to a USB port on a PC and see if the printer work?
  • Did you RESET the router after installing the last firmware?
  • Have you tried re-installing the older firmware to test and see if the printer works there?

Thank you all! Following the advice given I once again uninstalled the printer, went thru the process of reinstalling it. It showed it was connected to the network but was unable to communicate with the printer. I noticed this time if I was unsuccessful on the installation to click to send this error report to HP. Upon doing so, HP said there was a fix. The software was not able to communicate with the router's firmware.
The fix was to Unplug both the router and printer. Plug the router back in, then the printer. Restart the PC, and all is well.
 
Thanks for your help and time!
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