Orbi WiFi 7 RBE973
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R8000 Firmware Version 1.0.2.46 is not available

SsnickersS
Apprentice

R8000 Firmware Version 1.0.2.46 is not available

Hello,

R8000 Firmware Version 1.0.2.46 is not available using GUI in France.
I have received an email telling me to use the genie app by I can't update my R8000 as no update is available this way?

I always have updated my routers using GUI update, why should I change for this version ?

Does someone knows why ?

 

Thank you.

Message 1 of 6

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DexterJB
NETGEAR Moderator

Re: R8000 Firmware Version 1.0.2.46 is not available

Hi @SsnickersS,

 

Good to know that it works now. It is possible that it is a minor glitch in the system. Rest assured, it is continually being worked on for improvements. We greatly appreciate your feedback o this matter.

 

Regards,

 

Dexter

Community Team

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Message 6 of 6

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DexterJB
NETGEAR Moderator

Re: R8000 Firmware Version 1.0.2.46 is not available

Hi @SsnickersS,

 

You can manually update the routers firmware. Please refer to the links below for the steps:

 

http://kb.netgear.com/app/answers/detail/a_id/23960

http://kb.netgear.com/app/answers/detail/a_id/9665

 

You can find the latest firmware using the link below:

 

http://downloadcenter.netgear.com/fr/#searchResults

 

Regards,

 

Dexter

Community Team

Message 2 of 6
SsnickersS
Apprentice

Re: R8000 Firmware Version 1.0.2.46 is not available

Thank, you for your answer. But my question was : why this update is not available using GUI ? And this update is important for the security, Netgear sent us a mail to update via Genie app ! But this is just impossible!

 

I think there an issue for this update, that should be available, most of pepole don't do manual update.

 

 

@+

 

 

Message 3 of 6
DexterJB
NETGEAR Moderator

Re: R8000 Firmware Version 1.0.2.46 is not available

Hi @SsnickersS,

 

It is possible that the GUI update checker may not be connecting to the server. I recommend manually flashing the router firmware for now to ensure that it is properly installed.

 

Regards,

 

Dexter

Community Team

Message 4 of 6
SsnickersS
Apprentice

Re: R8000 Firmware Version 1.0.2.46 is not available

Of course we can do it manually. But why Netgear sent us an email for this update, telling us to use the Genie app to update and it's impossible ?

I have done it manually, it works !!

 

Thank you

Message 5 of 6
DexterJB
NETGEAR Moderator

Re: R8000 Firmware Version 1.0.2.46 is not available

Hi @SsnickersS,

 

Good to know that it works now. It is possible that it is a minor glitch in the system. Rest assured, it is continually being worked on for improvements. We greatly appreciate your feedback o this matter.

 

Regards,

 

Dexter

Community Team

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