Orbi WiFi 7 RBE973
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Random factory reset

IILTD
Follower

Random factory reset

I've had the R7900P running for over a year without any issues, however for some unknown reason the router reset itself to its factory settings over the weekend. 

 

The router is connected to a UPS so there was no issues with a brownout / blackout that may have caused this.

 

The last firmware version I installed was: v1.4.1.30_1.2.26 back in May 2019.

 

Has anyone encountered a similar issue and found what caused the issue?

 

I'm mainly want to know if this may be an indication that the router is getting ready to pack up and I need to replace it, or if this is some random fluke occurence. Either way any info would be helpful!

Model: R7900P|Nighthawk X6S AC3000 Tri Band WiFi Router
Message 1 of 3
slowglowing
Aspirant

Re: Random factory reset

Our R7000 just did the same thing last night. Woke up this morning to see it had auto-updated to the latest firmware (despite having auto installs turned off) and in a factory-reset state. Very strange! I'm curious to know if this is happening to many others.

Model: R7000|AC1900 Smart WIFI Router
Message 2 of 3
plemans
Guru

Re: Random factory reset

You're not on the most recent firmware. MIght be worth upgrading. Maybe there was a bug in the version and it caused it. Or it could have been a fluke. Hard to really know for certain

Message 3 of 3
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