Router internal IP is not the same as my external IP provided by provider.

[TroyK]

I have 2 R7000 routers.

On one of them the router internal ip (found while using the browser to access the router) is the same as my say... (what's my ip) ip address.

On the other router those two ips are not the same and I think it is causing problems for me to access the router remotely.

ie. the router that 'works' correctly

1.2.3.4 is the router internal ip

1.2.3.4 is my 'what's my ip' ip

great. all good.

Now on the one that is 'not working' correctly... (I know, it's working, but it's some 'setting'?)

5.6.7.8 is the router internal ip

2.5.8.1 is my 'what's my ip' ip

I really appreciate any help / feedback.

Cheers

[plemans · Accepted solution]

They might be at different locations, but the one you have a screensnip of is in a double nat. 

[FURRYe38]

What Firmware version is currently loaded?

Do you have both of these routers connected to each other? If so this would be a double NAT condition:

https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT

[TroyK]

No, they are not connected to each other.

They are at different physical addresses.

V1.0.11.134_10.2.119

[plemans]

A couple things. 

1. like @FURRYe38 says, you're running a double nat. According to your screenshot, your internal ip address is the 10.0.0.* address while the wan port is a192.168.1.***. meaning you're showing us the info from the 2nd router. That'd be the double nat. Put your 2nd router in AP mode so you're all on the same subnet/internal ip address range. 

2. There's a difference from internal lan addresses to public ip addresses. google is your friend for more info on this

3. What are you trying to achieve? Telling us you're having ip address issues doesn't tell us what you're trying to resolve or do with this info. That might help for us to understand what you're base issue is you're trying to fix. 

[TroyK]

I think tonight I'll turn off the router, turn off the modem.

Wait 5 minutes.

Boot the modem, wait till it's fully up.

Then turn on the router and see if the numbers match...

I'm betting that they will....

Fingers crossed....

thanx

[plemans · Accepted solution]

They might be at different locations, but the one you have a screensnip of is in a double nat. 

[TroyK]

thanx for your time....

The first screenshot is 100%, both images from the same computer. (my home setup)

Here is the 'same' representation of my 'office' set up.

Where both numbers are the same. 

[FURRYe38]

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too at each location?

[TroyK]

Thank you!, great forum help! really...

@plemans and @FURRYe38 

I called optimum and they put their router in 'bridge' mode.

Restarted the modem and router and bang... numbers match...

No wonder I couldn't get port forwarding to work at home!!!

Again, to both you folks... 

Thank you for taking the time to provide such pertinent feedback.

Issue solved....

Cheers

Troy

[FURRYe38]

Would be nice to know what the brand and model is of that modem router. 😉

Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...
Enjoy. 📡

[TroyK]

Sorry - Netgear, Nighthawk R7000

[FURRYe38]

Brand and model is of the ISP modem? 

R7000 is a router. No modem here. 

[TroyK]

erg, sorry.... again....

The modem is Arris TM1602

[FURRYe38]

Ok, that modem would not have a router built in. 

Did the other modem at the other location have a built in router?