TPG Voip phone doesn't work

[tungjohn]

Hi Guys,

I have NBN internet with TPG and using Nighthawk R7000 as router.

all computers in LAN working ok. But my voip phone Yealink SIP-T48U doesn't work.No dial tone. Phone receive IP address. I can remote login to phone ok using web browser. if I bring the phone and plug into other network  in other office with different modem working ok. Ring TPG and what they ask me to do.

The test call from 02XXXXXXX to 03xxxxxxx (Wed 2022-03-16 10:30:42 AEDT) is giving us error code 430.

10:30:42 INVITE is rejected with error code 430

SIP/2.0 430 Flow Failed

CSeq: 133541754 INVITE

........

Via: SIP/2.0/UDP 10.136.224.21;branch=z9hG4bKBroadWorks.18it751-10.246.32.15V5060-0-133541754-822711659-1647387041523-

Server: SIP/2.0

Content-Length: 0

.......

Please kindly check the following ports and ip addresses are allowed on the Router. The bizphone IP addresses and ports which need to be allowed by the customer Gateway Router/Firewall are:

Destination IP Prot Port Number & Description

203.63.96.24 TCP 80, 443 Web Access and SSL
203.63.96.25 TCP 80, 443 Web Access and SSL
203.63.96.26 TCP 80, 443 Web Access and SSL
203.63.96.27 TCP 80, 443 Web Access and SSL
203.63.96.28 TCP 80, 443 Web Access and SSL
203.185.248.15 TCP/UDP 5060 SIP Signalling
202.92.115.50 TCP/UDP 5060 SIP Signalling
203.185.248.15 UDP 60000-65535 RTP Media
202.92.115.50 UDP 60000-65535 RTP Media
203.63.96.15 UDP 123 NTP Server
203.185.196.15 TCP/UDP 5060 SIP Signalling
210.87.54.15 TCP/UDP 5060 SIP Signalling
203.185.196.15 UDP 60000-65535 RTP Media
210.87.54.15 UDP 60000-65535 RTP Media
210.9.35.6 TCP/UDP 5060 SIP Signalling
210.9.35.134 TCP/UDP 5060 SIP Signalling
210.9.35.6 UDP 60000-65535 RTP Media
210.9.35.134 UDP 60000-65535 RTP Media

Please confirm the above rules have been added to the Router.

This ticket will now be placed on hold pending further action
If the requested information has not been received within 72 hours, this case will be set to Closed status.

Kind Regards,
TPG Technical Support Team

Any one know how to do as TPG ask please help.

Much appreciated. 

[FURRYe38]

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Built in router and wifi at the modem...This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

[tungjohn]

Thanks FURRYe38

1. Rounter connected to NBN HFC box. Behide it doesn't have any other router. It currently set as router.

2. I have tried disable all wifi as you recommended. but still doesn't work.

3. Tried some suggestion from internet with port forwarding 5060 (UDP and TPC)  to local ip Phone. 

Phone still doesn't work. 

do you have any other suggestion ?

[FURRYe38]

Try putting the IP address this devices gets from the router in to the routers DMZ.

Contact the mfr of this device for help and support information regarding there device. 

[tungjohn]

Tried that and still doesn't work. End up replace with other router Pfsence and it working fine. 

Still don't know why 😞

Thanks for your suggestion 

[FURRYe38]

Enjoy.