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fake_upd blocking with Norton Antivirus

Marskat
Tutor

fake_upd blocking with Norton Antivirus

I just updated my Netgear firmware and am now constanty seeing my Nortin Antivirus blocking someing called 'fake_upd'... anyone heard of this, what is it, and how do I make it go away?

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 11

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Marskat
Tutor

Re: fake_upd blocking with Norton Antivirus

Big thank you to Antidode and Myersw for the suggestion to remove the NetGearGenie App from my Mac.  That removed the probem.  I will take your suggeston and use the NetGear website exclusively.  I spent hours on the phone with NetGear - where they offered to have me pay $100 to remove the problem.  When I saw your suggestion to remove the App, I did a head slap, then followed you advice... now I am problem free.  Well done to you both!

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Message 11 of 11

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IrvSp
Master

Re: fake_upd blocking with Norton Antivirus

Message 2 of 11
Marskat
Tutor

Re: fake_upd blocking with Norton Antivirus

Unfortunately,  that post dosen't tell me anything.  No solutions were given for the porblem - just others asking the same question/having the same complaint.  

Message 3 of 11
IrvSp
Master

Re: fake_upd blocking with Norton Antivirus

Agree, and it was old as well and pertained to a Mac. It sort of implied it was coming in though and real?

Message 4 of 11
antinode
Guru

Re: fake_upd blocking with Norton Antivirus

> I just updated my Netgear firmware [...]

   From what to what?  Router firmware, or desktop Genie program (on
what?), or what?

> [...] 'fake_upd' [...]

   "fake_upd" or "fake_udp"?


> [...] pertained to a Mac [...]

   In that other thread, at least some of the blame was assigned to
"Netgear Genie to Version 2.4.12", but it's hard to find a problem
report with enough (accurate) detail to determine much.

Message 5 of 11
Marskat
Tutor

Re: fake_upd blocking with Norton Antivirus

Sorry for the typo - it does read Fake_UDP.  

 

I use a Mac which is running High Sierra V10.13.6.   

 

I updated the firmware on both my router (R7000) as well as the new router extender (EX7000).   I don't know what the previous firmware was but the current firmware on the router is V2.4.38 and the current firmware on the extender is V1.0.1.78_1.0.140.  I performed the updates to the Router and Extender from NetGearGenie, and Netgear websites respectively.  

Message 6 of 11
antinode
Guru

Re: fake_upd blocking with Norton Antivirus

> Sorry for the typo - it does read Fake_UDP.

   With or without the capital letters?

> [...] I don't know what the previous firmware was but the current
> firmware on the router is V2.4.38 [...]

   That's not an R7000 firmware version.  It might be something like a
Mac Genie app version number.

   Apparently, the Mac Genie app (recent versions?) does something which
some anti-virus software doesn't like.

   Unless I really needed some feature which only the Genie app
provides, I'd discard it, and stick with the web-browser interface.

Message 7 of 11
myersw
Master

Re: fake_upd blocking with Norton Antivirus





 

   Unless I really needed some feature which only the Genie app
provides, I'd discard it, and stick with the web-browser interface.

I agree. The apps that are supposed to be helpful seem to cause more headaches then just pointing browser at the router's IP address which is usually 192,168.1.1. I personally have never found where I wished I had one of the Genie apps installed. 

Message 8 of 11
schumaku
Guru

Re: fake_upd blocking with Norton Antivirus

Please query the Internet security **** vendors about _their_ messages - for an explanation, for a risk description, for a possible remediation. This message is not generated by Netgear, neither by the router or extender firmware nor by the Genie program/App.

 

 

Message 9 of 11
antinode
Guru

Re: fake_upd blocking with Norton Antivirus

> [...] This message is not generated by Netgear, neither by the router
> or extender firmware nor by the Genie program/App.

   Well, duh.  The _message_, whatever/whoever emits it, refers to an
_action_ by "NETGEARGenie.app", as seen in the cited thread.  Why any
part of "NETGEARGenie.app" is trying to open a UDP connection to
"0.0.0.163:55" is a mystery to me, but I can see why some anti-virus
program might complain about it.

   It's such nonsense that, personally, I'd be tempted to "Allow" "Only
0.0.0.163 and UDP port 55 (isi-gl)" just to shut it up, but I'd like to
see an explanation from Netgear of the purpose of this nonsense.

Message 10 of 11
Marskat
Tutor

Re: fake_upd blocking with Norton Antivirus

Big thank you to Antidode and Myersw for the suggestion to remove the NetGearGenie App from my Mac.  That removed the probem.  I will take your suggeston and use the NetGear website exclusively.  I spent hours on the phone with NetGear - where they offered to have me pay $100 to remove the problem.  When I saw your suggestion to remove the App, I did a head slap, then followed you advice... now I am problem free.  Well done to you both!

Message 11 of 11
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