not connected error

[craigkinsel]

Hi.

New router. I'm getting this a lot (RED not connected) and I don't know why. My connection seems to be working.

Suggestions?

Craig

[JamesGL · Accepted solution]

Hi craigkinsel,

1. What is the firmware version of the router?

2. What web browser did you use? Try different browsers.

[JamesGL · Accepted solution]

Hi craigkinsel,

1. What is the firmware version of the router?

2. What web browser did you use? Try different browsers.

[JamesGL]

Hi craigkinsel,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.