Orbi WiFi 7 RBE973
Reply

order placed yesterday

mike-t
Aspirant

order placed yesterday

I placed an order yesterday for a new router. Still have not received any shipping or confirmation for my order. I was certainly charged though. Can't get through to anyone by phone. Anyone have any ideas? If it hasn't been shipped yet, I want to cancel and pick up from store since I need a router by tomorrow.

Message 1 of 4

Accepted Solutions
mike-t
Aspirant

Re: order placed yesterday

Yes, Netgear online

 

I was able to get through to customer service after being on hold for a total of 1.5 hours and talked to 3 different people.

 

Netgear was able to find my order and send me confirmation that it was shipped. It is still weird when I log into my netgear account it shows no orders from me. Next time I'll pay the extra $10 and order from amazon 😞 

View solution in original post

Message 3 of 4

All Replies

Re: order placed yesterday

Ordered where?

 

Netgear online?

Message 2 of 4
mike-t
Aspirant

Re: order placed yesterday

Yes, Netgear online

 

I was able to get through to customer service after being on hold for a total of 1.5 hours and talked to 3 different people.

 

Netgear was able to find my order and send me confirmation that it was shipped. It is still weird when I log into my netgear account it shows no orders from me. Next time I'll pay the extra $10 and order from amazon 😞 

Message 3 of 4

Re: order placed yesterday

Chaos continues thanks to coronavirus.

 

Message 4 of 4
Top Contributors
Discussion stats
  • 3 replies
  • 733 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 7