readynas won't power up

[tomhanel]

HI,

I have an old readynas nv+ which came with 2 500gig disks. It is no longer poweriing up and I need to get access to the data. I have seen a second hand unit on ebay - if I buy the unit on ebay can I simply insert my 2 disks and everything will be fine ? Or are there problems with this approach, like the network configuration and other things that the ebay unit will have ? Would it be ok to get the previous owner to do a factory reset ?

I also noticed I can get a replacement power supply from a local pc parts company - can anyone suggest if this is a better approach ?

Lastly, I was trying to contact netgear support however this seems to be quite difficult for this old model - what is the best way to get some advice from a netgear support agent ?

Thanks Tom.

[microchip8]

Wrong forum. Try here: https://community.netgear.com/t5/New-ReadyNAS-Users-General/bd-p/readynas-general

[michaelkenward]

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@tomhanel wrote:

I also noticed I can get a replacement power supply from a local pc parts company - can anyone suggest if this is a better approach ?

Who knows? Have you determined that the power supply is the cause of your problem?

THese things use generic transformers. You may have one with the right specifications lying around,

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@tomhanel wrote:

Lastly, I was trying to contact netgear support however this seems to be quite difficult for this old model - what is the best way to get some advice from a netgear support agent ?

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Netgear provides 90-days free support for new installations. After that you have to pay.

Contact Us | Support | NETGEAR

Paid support is through Gearhead, but this place is free. As @microchip8 says, it helps if you start in the right place.