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Re: Nighthawk MR60 dropping internet speed

luga13
Tutor

Nighthawk MR60 dropping internet speed

my Night Hawk MR60 with two satellites was behaving properly giving me as expected internet speeds, however not sure when it happened but definitely between October 2023 and January 2024, the maximum speed it's giving me is only 90MBPS, whilst my provider is reacing 520 MBPS.

 

any ideas, thoughts, suggestions, previous cases, anything anyone that can help?

I have done almost everything imaginable and yes, my ISP modem is giving the 520 with a wire directly to my laptop.

 

please help and thanks

Message 1 of 41

Re: Nigh hawk MR60 dropping internet speed,


@luga13 wrote:

I have done almost everything imaginable and yes, my ISP modem is giving the 520 with a wire directly to my laptop.

 


What s that modem?

 

 

Message 2 of 41
plemans
Guru

Re: Nighthawk MR60 dropping internet speed

You might log into the router and find out if its connecting at gigabit speeds or only 10/100mbps speeds. 

https://kb.netgear.com/24222/How-do-I-display-Internet-port-statistics-on-my-Nighthawk-router

 

A sketchy cable can cause that. Or bad port/dirty port. 

Message 3 of 41
luga13
Tutor

Re: Nigh hawk MR60 dropping internet speed,

it is provided by Spectrum in the US and model is ET2251, docsis 3.1 eMTA, which is a brand new one as i asked the ISP to swap it to prevent the old one was having issues.

Message 4 of 41
luga13
Tutor

Re: Nighthawk MR60 dropping internet speed

thanks, i read it through but what i am supposed to be looking at, this is how it looks

 

System Up Time 13 days 19:37:29

PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time
WAN100M/Full15964317831142790593252414212 days 09:57:49
LAN1100M/Full274163035645204609313 days 19:34:16
2.4G WLAN b/g/n/ax600M39828521745548092371513 days 19:37:29
5G WLAN a/n/ac/ax1200M3097780514331047072744269013 days 19:37:29
WLAN Backhaul1200M2318320140327013 days 19:37:29
Message 5 of 41
plemans
Guru

Re: Nighthawk MR60 dropping internet speed

so its only connecting at 100mbps speeds. 

Try replacing the cable between the modem and the router. Make sure to use a good quality cat 5e or cat 6 cable. 

Whats connected the lan port as its only connect at 100mbps speeds too. 

Message 6 of 41
luga13
Tutor

Re: Nighthawk MR60 dropping internet speed

thank you, I have replaced the cable for a brand new one provided with the new Modem...I ran the stats and still shows the 100..is there another way to change the settings?

Message 7 of 41
FURRYe38
Guru

Re: Nighthawk MR60 dropping internet speed

How about powering OFF the ISP modem and MR for 1 minute then back ON with the modem first, then the MR. Then check the WAN Port speed on the MR.

Message 8 of 41
luga13
Tutor

Re: Nighthawk MR60 dropping internet speed

thanks, will do and report back in a few

Message 9 of 41
plemans
Guru

Re: Nighthawk MR60 dropping internet speed

when you checked your speed, did you check the wan statistics? Like I said, both the PC and the wan were connecting at 100mbps speeds. They both need to be gigabit to hit gig speeds

Message 10 of 41
luga13
Tutor

Re: Nighthawk MR60 dropping internet speed

restart done on both and no luck, still at 100

I am running the latest firmware in the MR, cables are 5e.

 

would a factory reset  in the MR help in your opinion?

Message 11 of 41
plemans
Guru

Re: Nighthawk MR60 dropping internet speed

You can try the factory reset. Also try upgrading to cat 6 cables. Cat 5e are usually fine but if you got a sketchy batch of them it could that 

Message 12 of 41
luga13
Tutor

Re: Nighthawk MR60 dropping internet speed

thank you, i will do the factory reset but i am afraid things will remain the same...i will change to 6 cables thou

is it possible that the MR went bad?

Message 13 of 41
luga13
Tutor

Re: Nighthawk MR60 dropping internet speed

factory reset done, set up the MR as a complete new system.

No Luck.

Message 14 of 41
luga13
Tutor

Re: Nighthawk MR60 dropping internet speed

this is how it looks, nothing was changed, removed, same cables 

20240116_030756000_iOS.png

Message 15 of 41
schumaku
Guru

Re: Nighthawk MR60 dropping internet speed

This does lead to the impression that the Ethernet connection connecting to the cable modem or ISP CPE had re-negotiated to just 100 Mb/s (has lost one of the additional copper pairs), e.g. due to a cabling or contact problem. 

 

Cumbersome? These MR50/MS60 are so basic, there are no Ethernet link indicators, neiter LEDs nor on the Web UI. Does the cable modem or CPE have LED indicators showing the current negotiated speed (along with the "activity" flashing)?

Message 16 of 41
FURRYe38
Guru

Re: Nighthawk MR60 dropping internet speed

Soething to test if you have a 2nd wired PC or laptop with a ethernet connection, or for a quick test, connect a MS satellite using it's LAN port to the WAN port on the MR, then with one wired PC connected to the MR, log in and check the WAN port satus to see if the speed is still at 100 or 1000Mbps? If a 2nd PC, laptop or the MS that is supporting of 1000Mpbs, if connected to the WAN port on the MR, should show 1000Mpbs. If it doesn't then possible the MRs WAN port is not working correctly anymore. 

Message 17 of 41
luga13
Tutor

Re: Nighthawk MR60 dropping internet speed

yes the modem has a couple of leds in the ethernet connector, it is flashing orange which to my understanding it means that the modem is transmitting at higher speeds, it also has a green led but this one is permanently off.

 

I am at a loss then...i hate to pay another 300 or 400 bucks to replace this MR60

Message 18 of 41
luga13
Tutor

Re: Nighthawk MR60 dropping internet speed

thanks,...every combination is shooting 100, my second laptop connected to the MR wired port changes to 1000,that is the LAN1 goes to 1000, but the WLAN continues at 100

Message 19 of 41
FURRYe38
Guru

Re: Nighthawk MR60 dropping internet speed

So as to confirm the laptop connected to the MR, it reports 100Mpbs on the WAN port? 

Message 20 of 41
luga13
Tutor

Re: Nighthawk MR60 dropping internet speed

no, it reports 1000...it does change from 100 to 1000

 

PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time
WAN100M/Full721211446050181041146428600:01:57
LAN11000M/Full11622353524013263612847100:02:10
2.4G WLAN b/g/n/ax600M22464910804763119400:29:28
5G WLAN a/n/ac/ax1200M1392071014290650011881400:29:28
WLAN Backhaul1200M13260100920000:29:28
Message 21 of 41
FURRYe38
Guru

Re: Nighthawk MR60 dropping internet speed

Can connect the laptop directly to the ISP modem and see if it sees the connection at 100 or 1000Mbps. 


That shows the WAN port at 100Mpbs...with the laptop connected to the MR WAN Port? 

Message 22 of 41
luga13
Tutor

Re: Nighthawk MR60 dropping internet speed

Yes laptop connected to the only port on the isp modem goes to 500
Message 23 of 41
luga13
Tutor

Re: Nighthawk MR60 dropping internet speed

That’s what i am afraid too, but isn’t the isp modem just a L2 box that has no “intelligence “??

Something is off with the ISP
Message 24 of 41
FURRYe38
Guru

Re: Nighthawk MR60 dropping internet speed

Something else to try, if you have a family member, friend or neighbor, take the MR to there place and connect it to there ISP equipment and check the WAN port speed. If you have this option. 

Message 25 of 41
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