Nighthawk MR60 dropping internet speed

[luga13]

my Night Hawk MR60 with two satellites was behaving properly giving me as expected internet speeds, however not sure when it happened but definitely between October 2023 and January 2024, the maximum speed it's giving me is only 90MBPS, whilst my provider is reacing 520 MBPS.

any ideas, thoughts, suggestions, previous cases, anything anyone that can help?

I have done almost everything imaginable and yes, my ISP modem is giving the 520 with a wire directly to my laptop.

please help and thanks

[michaelkenward]

---

@luga13 wrote:

I have done almost everything imaginable and yes, my ISP modem is giving the 520 with a wire directly to my laptop.

---

What s that modem?

[plemans]

You might log into the router and find out if its connecting at gigabit speeds or only 10/100mbps speeds. 

https://kb.netgear.com/24222/How-do-I-display-Internet-port-statistics-on-my-Nighthawk-router

A sketchy cable can cause that. Or bad port/dirty port. 

[luga13]

it is provided by Spectrum in the US and model is ET2251, docsis 3.1 eMTA, which is a brand new one as i asked the ISP to swap it to prevent the old one was having issues.

[luga13]

thanks, i read it through but what i am supposed to be looking at, this is how it looks

System Up Time 13 days 19:37:29

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	100M/Full	15964317	83114279	0	59325	241421	2 days 09:57:49
LAN1	100M/Full	2741630	356452	0	460	93	13 days 19:34:16
2.4G WLAN b/g/n/ax	600M	3982852	1745548	0	923	715	13 days 19:37:29
5G WLAN a/n/ac/ax	1200M	30977805	14331047	0	72744	2690	13 days 19:37:29
WLAN Backhaul	1200M	2318320	14	0	327	0	13 days 19:37:29

[plemans]

so its only connecting at 100mbps speeds. 

Try replacing the cable between the modem and the router. Make sure to use a good quality cat 5e or cat 6 cable. 

Whats connected the lan port as its only connect at 100mbps speeds too. 

[luga13]

thank you, I have replaced the cable for a brand new one provided with the new Modem...I ran the stats and still shows the 100..is there another way to change the settings?

[FURRYe38]

How about powering OFF the ISP modem and MR for 1 minute then back ON with the modem first, then the MR. Then check the WAN Port speed on the MR.

[luga13]

thanks, will do and report back in a few

[plemans]

when you checked your speed, did you check the wan statistics? Like I said, both the PC and the wan were connecting at 100mbps speeds. They both need to be gigabit to hit gig speeds

[luga13]

restart done on both and no luck, still at 100

I am running the latest firmware in the MR, cables are 5e.

would a factory reset  in the MR help in your opinion?

[plemans]

You can try the factory reset. Also try upgrading to cat 6 cables. Cat 5e are usually fine but if you got a sketchy batch of them it could that 

[luga13]

thank you, i will do the factory reset but i am afraid things will remain the same...i will change to 6 cables thou

is it possible that the MR went bad?

[luga13]

factory reset done, set up the MR as a complete new system.

No Luck.

[luga13]

this is how it looks, nothing was changed, removed, same cables 

[schumaku]

This does lead to the impression that the Ethernet connection connecting to the cable modem or ISP CPE had re-negotiated to just 100 Mb/s (has lost one of the additional copper pairs), e.g. due to a cabling or contact problem. 

Cumbersome? These MR50/MS60 are so basic, there are no Ethernet link indicators, neiter LEDs nor on the Web UI. Does the cable modem or CPE have LED indicators showing the current negotiated speed (along with the "activity" flashing)?

[FURRYe38]

Soething to test if you have a 2nd wired PC or laptop with a ethernet connection, or for a quick test, connect a MS satellite using it's LAN port to the WAN port on the MR, then with one wired PC connected to the MR, log in and check the WAN port satus to see if the speed is still at 100 or 1000Mbps? If a 2nd PC, laptop or the MS that is supporting of 1000Mpbs, if connected to the WAN port on the MR, should show 1000Mpbs. If it doesn't then possible the MRs WAN port is not working correctly anymore. 

[luga13]

yes the modem has a couple of leds in the ethernet connector, it is flashing orange which to my understanding it means that the modem is transmitting at higher speeds, it also has a green led but this one is permanently off.

I am at a loss then...i hate to pay another 300 or 400 bucks to replace this MR60

[luga13]

thanks,...every combination is shooting 100, my second laptop connected to the MR wired port changes to 1000,that is the LAN1 goes to 1000, but the WLAN continues at 100

[FURRYe38]

So as to confirm the laptop connected to the MR, it reports 100Mpbs on the WAN port? 

[luga13]

no, it reports 1000...it does change from 100 to 1000

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	100M/Full	72121	144605	0	181041	1464286	00:01:57
LAN1	1000M/Full	116223	53524	0	1326361	28471	00:02:10
2.4G WLAN b/g/n/ax	600M	22464	9108	0	4763	1194	00:29:28
5G WLAN a/n/ac/ax	1200M	139207	101429	0	65001	18814	00:29:28
WLAN Backhaul	1200M	13260	10	0	920	0	00:29:28

[FURRYe38]

Can connect the laptop directly to the ISP modem and see if it sees the connection at 100 or 1000Mbps. 

That shows the WAN port at 100Mpbs...with the laptop connected to the MR WAN Port? 

[luga13]

Yes laptop connected to the only port on the isp modem goes to 500

[luga13]

That’s what i am afraid too, but isn’t the isp modem just a L2 box that has no “intelligence “??

Something is off with the ISP

[FURRYe38]

Something else to try, if you have a family member, friend or neighbor, take the MR to there place and connect it to there ISP equipment and check the WAN port speed. If you have this option.