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Cannot Reset Parental Filtering for Bose Soundtouch Speaker

MattMatt
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Cannot Reset Parental Filtering for Bose Soundtouch Speaker

Model R8000, Nighthawk X6, Firmware 1.0.3.4 (Genie tells me it's the latest version), just updated Genie software as well.

 

I have parental controls enabled, blocking most "time-wasters", so to speak.  Pandora is one of them.  The speaker has connected successfully to a Netgear AP (older model, I haven't enabled WiFi on my R8000 yet).  It connects just fine to the Internet.  When I globally disable parental controls, Pandora shows up as an available service in the Bose app.  When I re-enable parental controls, it disappears as Pandora is blocked.  When I try to set the Parental Controls on the Bose to something other than "Default", it won't change.  I can't set it to "None", "Low", "Minimal", or anything else.  Bypass is not a possibility as I cannot install Genie on the Bose speaker.

 

I contacted Bose support and figured out it was the parental controls that was blocking Pandora.  But now I can't reset the parental controls, so the issue is with the R8000.

 

Any suggestions on how to get the R8000 to change the parental controls on the Bose?  Thanks.

 

-matt

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MattMatt
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Pandora is not Re: Cannot Reset Parental Filtering for Bose Soundtouch Speaker

No, Pandora is not blocked when it is set to None.

 

I solved the problem.

 

When I set it to Media Device, it gives no option to reset the level of parental controls.  So I selected "Windows PC" and now it works.  So despite the fact that it's just a speaker, I had to set it to "Windows PC" in order to take the filtering off.  Weird, I guess.

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JamesGL
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Re: Cannot Reset Parental Filtering for Bose Soundtouch Speaker

Hi MattMatt,

 

Just to verify, even if the parental control is set to "None" still the pandora is blocked?

Message 2 of 4
MattMatt
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Pandora is not Re: Cannot Reset Parental Filtering for Bose Soundtouch Speaker

No, Pandora is not blocked when it is set to None.

 

I solved the problem.

 

When I set it to Media Device, it gives no option to reset the level of parental controls.  So I selected "Windows PC" and now it works.  So despite the fact that it's just a speaker, I had to set it to "Windows PC" in order to take the filtering off.  Weird, I guess.

Message 3 of 4
JamesGL
Master

Re: Pandora is not Re: Cannot Reset Parental Filtering for Bose Soundtouch Speaker

Hi MattMatt,

 

 

Glad it works now. Your solution might be helpful to others.

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