Changed router password not can't login

[DianaNashif]

Having trouble with my router.  Did login using the default login. Once in there was a firmware update that I processed.  Had to then log back in no problem.  Next I changed the router password and did enable recovery questions option. Then it logged me out, but now I can't log back in with the old or new password.  Used the router recovery and is shows the right new password.  Still no luck!!!

Tried 3 browsers, cleared internet cache and used both wireless and wired connections.  Also an ipad too!

Now what do I do?

Thanks for any expert help,

Diana

[michaelkenward · Accepted solution]

You can get back to the default password by doing a factory reset on your device.

There is a manual for the R8000 somewhere at the end of this link:

>>>>> R8000 | Product | Support | NETGEAR <<<<<

[michaelkenward · Accepted solution]

You can get back to the default password by doing a factory reset on your device.

There is a manual for the R8000 somewhere at the end of this link:

>>>>> R8000 | Product | Support | NETGEAR <<<<<

[DianaNashif]

Thank you!

Tried that and still couldn't get in. Gave up and bought a new NightHawk X6S. Getting better signal now so I think the old one was on it's way out.

Cheers,

Diana