Reply

Re: Feedback for R7000 New firmware 1.0.9.18

AtoZ
Apprentice

Re: Feedback for R7000 New firmware 1.0.9.18

Hot fix just failed.  Ridiculous.  I will be at store tomorrow buying a new router...and it certainly won't be a Netgear.  I'm out!  Can't take the silence and the utter lack of professionalism and responsibility that has been shown by Netgear.  I have been in IT and the technical trade for most of my life.  I have never seen a company act like this.  Tech support is awful, the silence is deafening.  Good luck to all.  Thank you so much for trying to help over the past 2 months or so.  

Message 326 of 897
Diggie3
Luminary

Re: Feedback for R7000 New firmware 1.0.9.18

Yeah the hotfix is useless.

At this point your best bet is going back to the old but stable 1.0.7 release. Nobody has had consistent results on anything after that for speed and stability.
Message 327 of 897
DVS_Dee
Aspirant

Re: Feedback for R7000 New firmware 1.0.9.18

Agreed, hotfix was worse than the 1.0.9.18 and caused constant dropouts. I've downgraded to 1.0.7.

I'll see how that goes.

 

Message 328 of 897
Crozzaa
Aspirant

Re: Feedback for R7000 New firmware 1.0.9.18

I've had to downgrade aswell due to wifi drop outs, is V1.0.7.12 the version that is stable?

Message 329 of 897
aabshire
Apprentice

Re: Feedback for R7000 New firmware 1.0.9.18

When going back to 1.0.7 are y'all doing a factory reset?

Allen
Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 330 of 897
Diggie3
Luminary

Re: Feedback for R7000 New firmware 1.0.9.18

It is probably wise to, but I did not yet and so far so good.
Message 331 of 897
brianhelman
Apprentice

Re: Feedback for R7000 New firmware 1.0.9.18

So, after being reasonably stable on 1.0.9.14 today my router decided it was done being cooperative in any fashion.  After A DOZEN REBOOTS throughout the day, I downgraded to 1.0.7.12 and then back up to 1.0.9.12, just to see.  Well, now it's hung again.  It took less than an hour.

 

Interesting thing .. wireless does not work (2.4GHz or 5GHz) UNLESS YOU WERE ALREADY ATTACHED.  A computer that has a session with Office365 is still working with Office over WiFi, but you can't go to any new sites (you get a DNS error).  No new WiFi devices can attach.  Disabling a device's WiFi and re-enabling means you won't be able to attach!

 

Oh, I'm on with an ethernet cable right now.  I can access the Internet, but I cannot access the login or debug pages of the router!

 

I'm done with this.  I'm going to downgrade to 1.0.7.12 shortly, hopefully just to stabilize the problem.  Then I'm ordering another vendor's router (hopefully I can find it in a local store).  

 

I will no longer recommend Netgear to anyone.  The 2 people who bought Netgear routers in the last 2 weeks on my recommendation are going to get the advice to return them.  My group of friends all have the R7000 -- probably about 10 of us.  Anyone who upgraded in the last 6 months is having this issue.  That's 10 people who won't buy Netgear again.  That's 10 people who won't RECOMMEND Netgear again.  We are all tech people.  That's A LOT OF BAD PRESS FOR YOU, NETGEAR.

 

Bye.

 

Message 332 of 897
mzguy
Apprentice

Re: Feedback for R7000 New firmware 1.0.9.18

I believe no version is known to be stable. That's part of the mystery here.
Message 333 of 897
xjohnnyleex
Aspirant

Re: Feedback for R7000 New firmware 1.0.9.18

So add me to the list of people having consistent discconect issues with firmware 1.0.9.18.

I was rebooting the router multiple times a day. 

 

I finally got around to downgrading to 1.0.7 as recommended on this thread and all seems stable for the past 4-5 hours. 

Message 334 of 897
Diggie3
Luminary

Re: Feedback for R7000 New firmware 1.0.9.18

For users of other router models reading this thread, R7000 firmware 1.0.7.12 was built on March 3rd 2017. This seems to be the most stable.

If we assume the codebase is mostly shared across models, this means if you are having trouble you might want to look for firmware releases for your model that happened around March 2017. Be aware that downgrading may introduce security issues that were fixed in later firmwares, change product features, and remove automatic update functionality, meaning in future you will have to remember to manually update to a newer version again.

I'd like to take a moment amongst the negativity to thank Netgear engineering for allowing downgrades, which is not the case with all manufacturers, because without this ability the problem would be much worse. I hope this is kept in mind in future Smiley Wink
Message 335 of 897
Ouin
Tutor

Re: Feedback for R7000 New firmware 1.0.9.18

I install version V1.0.7.12 and I have drop on 2.4GHz channel Smiley Sad
The only difference with this version is that the 2.4GHz come back in running after ~5 minutes without any manipulation!
It's not acceptable, but a little bit better.
Netgear guys, are you in task force?
Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 336 of 897
hurricane28
Guide

Re: Feedback for R7000 New firmware 1.0.9.18

Lots of issues here with newest firmare man..

It appears that i am not updating my firmware for a while then..

I am still rocking V1.0.9.14_1.2.25 without any issues, in fakt, my speed went up a bit in speedtests.

Message 337 of 897
HWAM
Apprentice

Re: Feedback for R7000 New firmware 1.0.9.18

I guess it's time to put some negative notes on the Netgear Facebook pages. Make the story public.
Message 338 of 897
HWAM
Apprentice

Re: Feedback for R7000 New firmware 1.0.9.18

It's on Facebook now. Spreading the news. And Netgear is totally silent. No new betas, no answer from support, no mail from @JamesGL. Nothing! Netgear keep on going like this! This will be a great year for you.

Message 339 of 897
AaronB483
Aspirant

Re: Feedback for R7000 New firmware 1.0.9.18

Speed test using the FCC app using my Table (Asus 10 3S) and Phone (Moto g4 Plus) with Tomato firmware. Please let me know if something seems peculiar.

Tablet:

2.4ghz Download . . . 32.15Mbps

             Upload . . . . . 7Mbps

             Latency . . . . 22ms

               packet loss  1.75%

5g       Download . . . 114.56Mbps  Highest I've ever seen usauly about 76Mbps

             Upload . . . . . 6.85Mbps

             Latency . . . . 28ms

              packet loss  0.00%

Phone: 

2.4ghz Download . . . 38.91Mbps

             Upload . . . . . 4.23Mbps

             Latency . . . . 65ms

               packet loss  0.68%

5g       Download . . . 97.80Mbps  Highest I've ever seen usauly about 76Mbps

             Upload . . . . . 3.89Mbps

             Latency . . . . 37ms

              packet loss  0.00%

Just turning on QOS will drop the speeds in half without any fine tuning. 

I have the laser printer working through the usb on windows 10 but not with linux.(help)

 

 

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 340 of 897
Djzgfx
Tutor

Re: Feedback for R7000 New firmware 1.0.9.18


@AaronB483 wrote:

Speed test using the FCC app using my Table (Asus 10 3S) and Phone (Moto g4 Plus) with Tomato firmware. Please let me know if something seems peculiar.

Tablet:

2.4ghz Download . . . 32.15Mbps

             Upload . . . . . 7Mbps

             Latency . . . . 22ms

               packet loss  1.75%

5g       Download . . . 114.56Mbps  Highest I've ever seen usauly about 76Mbps

             Upload . . . . . 6.85Mbps

             Latency . . . . 28ms

              packet loss  0.00%

Phone: 

2.4ghz Download . . . 38.91Mbps

             Upload . . . . . 4.23Mbps

             Latency . . . . 65ms

               packet loss  0.68%

5g       Download . . . 97.80Mbps  Highest I've ever seen usauly about 76Mbps

             Upload . . . . . 3.89Mbps

             Latency . . . . 37ms

              packet loss  0.00%

Just turning on QOS will drop the speeds in half without any fine tuning. 

I have the laser printer working through the usb on windows 10 but not with linux.(help)

 

 


 

Great results! Don't see anything peculiar. If I was running linux i could help you troubleshoot that printer issue you're having, sorry Smiley Sad 

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 341 of 897
Crozzaa
Aspirant

Re: Feedback for R7000 New firmware 1.0.9.18

Since downgrading to V1.0.7.12, My internet has been going steady for 15+ hours now so far, not one drop out.

Message 342 of 897
Diggie3
Luminary

Re: Feedback for R7000 New firmware 1.0.9.18

On Netgear being silent: They did reach out to me last night via direct message, and they say this issue is their top priority, so that's good news. I think working openly in the forum might be difficult for them by now because there's a lot of frustrated owners here, but at the same time they should realize they're creating the perception that there is no response at all on their end, which is bad.

Unfortunately, in my case, I am back at work again and I need a stable home network, plus the most likely devices to drop off we're brought by visiting relatives who left again already, so it's fairly tough to spend more and more time on this.

At this point I am hopeful that they're reaching out to others who can reproduce the issue easily to work with them. I've offered to do what I can, but that's limited, at least during the week.
Message 343 of 897
Bas99
Guide

Re: Feedback for R7000 New firmware 1.0.9.18

The silence of Netgear can easily be seen as arrogance. Sometimes it seems to be hard to learn from the past ...
(dec 2016 https://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-Vulnerability-Note-VU-582384/m-p/11851...)
Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 344 of 897
Diggie3
Luminary

Re: Feedback for R7000 New firmware 1.0.9.18

I'm not their apologist. I am also frustrated at them -- with regard to security issues, the speed and disconnect issues we've been having, and even now I am trying to get approval to help other owners update their VPN keys and I am getting total silence from the moderators. So I can't say it's a good situation at all. But I think it's fair to acknowledge there seems to be some priority to work on this issue finally, but behind the scenes so far.
Message 345 of 897
aabshire
Apprentice

Re: Feedback for R7000 New firmware 1.0.9.18

Been back on 1.0.7 for a few days now
With better results. Still not turning on guest, just in case
Allen
Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 346 of 897
vincentw56
Tutor

Re: Feedback for R7000 New firmware 1.0.9.18


@aabshire wrote:
Been back on 1.0.7 for a few days now
With better results. Still not turning on guest, just in case

I am running that version also. And I have guest on. I haven't had any issues for 3 days now which is record since this BS started.

Message 347 of 897
Ceepeebee
Tutor

Re: Feedback for R7000 New firmware 1.0.9.18

I just want a) a response from Netgear to say they are at least working on it and b) a  workaround...for example, is 1.0.7 the best we can do? Is that flawlessly working for everyone?

Message 348 of 897
HWAM
Apprentice

Re: Feedback for R7000 New firmware 1.0.9.18

@Ceepeebee Forget it!! Netgear isn't communicating. Even if you have a support case. Communicate for Netgear on Facebook and write down your experiences.
Message 349 of 897
Ceepeebee
Tutor

Re: Feedback for R7000 New firmware 1.0.9.18

Netgear are a big old company...I'm sure they should be communicating "somehow".

Message 350 of 897
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