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I’m hoping someone can explain what happened. We had an Internet outage this morning and when it was restored the SS ID names I created when I first got the modem/router disappeared and went back to the factory restored versions. Fortunately I know enough about this stuff to go back into the settings and put them back the way they were, but I am terrified to think what would happen if this happened when I was on vacation. Is this a bug with Netgear equipment? Why did this happen and is there a way to prevent it in the future?
Unfortunately, cable modems seem to allow more ISP control than other services. That's why neither you nor Netgear can do anything to change the firmware on your device.
The one reason why many users like to have separate modems and routers.
tough to say 100% what happened. But the ISP does have the ability to remove factory reset modem/router combo devices. maybe their service outage caused that to happen.
tough to know without the logs and those get erased in a factory reset.
To solve it I had to into modem settings and assign new SSID names manually, like it did during my initial set up when it was new. I don’t find this acceptable during an internet outage. Especially if I’m away from home and can’t access my modem to fix the issue. I’m hoping it was a one time glitch, but it makes me uneasy. This is my first Netgear modem.
Unfortunately, cable modems seem to allow more ISP control than other services. That's why neither you nor Netgear can do anything to change the firmware on your device.
The one reason why many users like to have separate modems and routers.
