Nighthawk R7000 problems - connected devices are not appearing on app

cchin00 · ‎2021-09-20

I'm so frustrating.. why aren't my devices appearing in the admin app ? The devices are connected to wifi because they are working... what to do ?

plemans · ‎2021-09-20

What firmware is on the router?

What modem/gateway are you connected to?

Do they appear in the browser GUI and not the app? (not a huge fan of the app)

cchin00 · ‎2021-09-20

Firmware..V1.0.11.126_10.2.112

I have an Arris Modem

In the router.. it says 5 devices are connected on the main screen but they are not listed when I click onto the next screen..

I had this router for almost a year ... It started not display the devices a couple of months ago.

plemans · ‎2021-09-20

What arris modem is it?

Have you tried a simple factory reset and reinstall?

cchin00 · ‎2021-09-20

The modem is from my ISP..

plemans · ‎2021-09-20

@cchin00 wrote:

The modem is from my ISP..

So all my prior questions still apply.

What actual modem is it? It'll have a model on the label

did you try a factory reset and reinstall.

cchin00 · ‎2021-09-20

arris TM1602A

I have not done a factory reset.. I dont want to do that yet because we are working at home

Re: Nighthawk R7000 problems - connected devices are not appearing on app