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Nighthawk Router wifi will not connect to internet when cat6 are in the ports

WIFIBG
Aspirant

Nighthawk Router wifi will not connect to internet when cat6 are in the ports

I have comcast internet. Surfboard modem, nighthawk router. When the modem is connected to the router only wifi works corrcetly. If I try to connect and ethernet cord to any of the 4 ports on the back of the router, the wifi stops working. All the wifi devices remain connected (at least the iphones and ipads show they are still connected) but can't access any websites, thus not connected to the internet. Any suggestions on how to remedy this issue? 

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
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JamesGL
Master

Re: Nighthawk Router wifi will not connect to internet when cat6 are in the ports

Hi WIFIBG,

 

Reset the router. Check as well the firmware version and make sure to update it.

View solution in original post

Message 2 of 5

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JamesGL
Master

Re: Nighthawk Router wifi will not connect to internet when cat6 are in the ports

Hi WIFIBG,

 

Reset the router. Check as well the firmware version and make sure to update it.

View solution in original post

Message 2 of 5
JamesGL
Master

Re: Nighthawk Router wifi will not connect to internet when cat6 are in the ports

Hi WIFIBG,

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Message 3 of 5
WIFIBG
Aspirant

Re: Nighthawk Router wifi will not connect to internet when cat6 are in the ports

Thanks JamesGL that worked!

Message 4 of 5
JamesGL
Master

Re: Nighthawk Router wifi will not connect to internet when cat6 are in the ports

Hi WIFIBG,

 

Glad to know it works now.

Message 5 of 5
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