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Re: R7000 5ghz Disappearing
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Re: R7000 5ghz Disappearing
5ghz on this router is completly useless. Completly unstable. Most devices can't connect. Some times my phones can connect but then can't. reboot's may work then it's doesn't matter. I wanted this for 5g for gaming on xbox ones. Taking this junk back to the store.
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Re: R7000 5ghz Disappearing
Were there any improvements to 5g in that code?
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Re: R7000 5ghz Disappearing
Similar issues. 5 ghz disappearing frequently. Restart, reset, update to the latest firmware .48 and nothing. Try tech support and piss away almost 2 hrs listening to elevator music before they tell me sorry can't help you. You need to go to the community for help. Not likely to buy another Netgear product again.
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Re: R7000 5ghz Disappearing
Hi tstaal,
Have you performed a factory reset after the update? After the reset, manually reconfigure the router instead of loading the back up config.
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Re: R7000 5ghz Disappearing
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Re: R7000 5ghz Disappearing
Been there done that. REALLY disapointed with NetGear support. Simply request an RMA and I get this:
Sure feels like to bad so sad, If you want us to actually help you get the defective equipment fixed pay us...
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Re: R7000 5ghz Disappearing
Hi tstaal,
I would suggest you contact voice support instead of the email support.
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Re: R7000 5ghz Disappearing
I have the same issue, firmware version V1.0.6.28_1.1.83
All the settings are on:
Wireless Settings (5GHz) |
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But on the topleft of the box (left of Wireless Settings (5GHz)) there's an X instead of a V (like next to the 2.4GHz settings)
Where:
X = red circle with white X inside
V = green square with a check mark inside
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Re: R7000 5ghz Disappearing
Hi Sanji,
Can you provide the screenshot so that we can have better understanding of your concern.
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Re: R7000 5ghz Disappearing
Hi MarsianMan,
Have you reset the router to factory default after the update? Please be informed that the firmware has been pulled out from support site due to some issues reported. If still same problem after the reset, you may revert to firmware version v1.0.4.30.
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I've been running Firmware Version V1.0.6.28_1.1.83 for a few months now without any 5GHz dropping. The big tip that helped me, was after doing the firmware update, I did a factory reset to reset all of the settings to default, and it also forces the router to get new internal drivers for itself. Before I did this, I was always losing my 5GHz.
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