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R7000 Router Issues/Ethernet Cable Issues

Sylastair
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R7000 Router Issues/Ethernet Cable Issues

Okay so this is two seperate questions in one, I hope that doesn't break any rules. 

Question One: 
I contacted spectrum because my internet speed test was coming back at less than a single mgbps. They said it isn't their end or my modem so it hasn't to be my router. Unfortunately I don't have the 40 dollars it would cost me to have a phone conversation with someone at netgear to figure out if I need a new router or what, so I came here to see if maybe someone could tell me what I should be doing. The problem itself is interminent, occassionally working fine then not working really at all, barely buffering a 140p video. This has been happening for a little over a month. I'm not sure where to start with fixing it. I've tried turning it off and back on, before anyone asks. 

Question Two: 
Why would my wife's computer be getting faster internet speeds with wifi than with a ethernet cable? Bad ethernet cable? Keep in mind this is only during those 'good' times, when our internet is functioning at all. 

Model: R7000|AC1900 Smart WIFI Router
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