I recently updated my router and now I have unauthorized devices interrupting my service and even showing up as wired when their is nothing wired in all devices are accessing through wireless connections. I have checked with my cable company and my service has not been interrupted. How can this happen and how do I fix it?
Re: Unauthorized Access Wired Users nothing is wired
> Model: R7000|AC1900 Smart WIFI Router
Firmware version? Connected to what?
> I recently updated my router [...]
The whole router, or its firmware, or what?
> [...] I have unauthorized devices interrupting my service [...]
What are these "unauthorized devices"?
What, exactly, does "interrupting my service" mean to you?
None of that is a useful problem description. It does not say what you did. It does not say what happened when you did it. As usual, showing actual actions (commands) with their actual results (error messages, LED indicators, ...) can be more helpful than vague descriptions or interpretations.
> [...] and even showing up as wired [...]
"showing up" _where_? An Attached Devices report, or what?
> [...] when their is nothing wired in all devices are accessing through > wireless connections.
"wireless connections" directly to the R7000, or do you have extenders or wireless access points which are wired to the R7000?
Re: Unauthorized Access Wired Users nothing is wired
Thank you for being so helpful. This is a screenshot of what I see accessing my Netgear Nighthawk. I'm not an expert so I'm thankful for the help. I updated the app and the router recently. My cable company says it's a security issue with the router. There is nothing hard wired in for access to it. Yet the screen shot shows these devices accessing it. I appreciate your feedback as I have no clue how to block their attempts to access my internet connection. When they log in it slows down my internet and kicked my daughter off of her work meeting yesterday. So thank you for being so kind and helpful in your responses.
Re: Unauthorized Access Wired Users nothing is wired
> Screenshot_20210417-103550_Nighthawk.jpg
Clearly, those mobile devices can't have (direct) "Wired" connections to the R7000.
> [...] do you have extenders or wireless access points which are wired > to the R7000?
Still wondering.
> [...] I updated the app and the router recently. [...]
"updated" to what?
> Firmware version? [...]
Still a mystery.
I have little confidence in Netgear-supplied apps. You might try using a web browser to access the router's management web site.
Visit http://netgear.com/support , put in your model number, and look for Documentation. Get the User Manual (at least). Read. Does an Attached Devices report agree with what the app says?
If you have no possible wired paths into the R7000, but you have unauthorized devices connecting to it, then they must be connected wirelessly. Change the wireless-network passphrases? What are your wireless security settings?
