nighthawk having an issue trying to install a new canon printer

[trcd21]

trying to install a new canon printer and canon and my internet provider are telling me that my router is not splitting the connection. I need to know what I need to do, had a printer connected before, just replacing to a new one

[plemans]

more details might help. 

1. what cannon printer? 

2. what firmware is on your router? 

3. What do you mean by "its not splitting the connection"? This makes zero sense. 

4. What actual error are you running into?

5. What modem/gateway do you have? 

6. Why did you think it was an ISP issue so you contacted the ISP?

[michaelkenward]

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@trcd21 wrote:

trying to install a new canon printer and canon and my internet provider are telling me that my router is not splitting the connection.

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Sounds like rubbish.

"splitting the connection?

Is this a Windows PC?

Where does the AC2100 come into the picture? A router has nothing to do with installing a printer.

Connecting a printer to a network is another matter.

Are you talking about setting up wifi? Installing printer drivers?

Something else?