unable to setup parental controls via netgear genie

[love_cisco]

Hi,

I just bought the nighthawk R8000 route and want to setup the parental controls via netgear genie. But it stopped at the checing router firmware page.

I can access my R8000 via web page. here is my R8000 information

Nighthawk X6 R8000
Firmware Version
V1.0.3.46_1.1.32

Netgear genie
Version 2.4.38

Anyone has the same problem?

[love_cisco · Accepted solution]

Hi,

I got it working now after power reset the netgear route.

thanks

[ElaineM]

Welcome to the community, @love_cisco

I do not encounter any problem.

Make sure that your computer is connected to the NETGEAR router.

If it persists, reset and reconfigure the router.

[love_cisco · Accepted solution]

Hi,

I got it working now after power reset the netgear route.

thanks

[ElaineM]

Thank you for the update.

[JaiderGator]

This has not been resolved.  You have to constantly reboot the router to access the parental control.  After you reboot, it only works once then it stops working.

This is also true for the Genie, it works one and then it states that it lost connection to the router or the IPV6 in inable, which in my case IPV6 is off.

When is a new firmware going to be provided correcting this two issues???

[ElaineM]

Reflashing the firmware should have corrected it. If not, then sounds like you have a defective unit. 

Another thing to try is to downgrade the firmware of the router and verify if you'll get the same problem. 

[JaiderGator]

I have tried reflashing the unit and it still the same. Tries downgrading as well and the unit still showed V1.0.3.46_1.1.32 as the version, it does not downgrade.
There are many posts online about this same problem.
Just purchased this unit less than a week ago.
Do you have any other suggestions?

[ElaineM]

How about if you access the Parental Control settings on this site?

Once you have set the settings, check if the settings are 

[JaiderGator]

Hi ElaineM,

You need to use the Genie in order to "turn on" parental controls.  The site you provided is to adjust the settings and the level of control.

Looks to me that this firmware has a bug.  Any ohter suggestions?

[NILSUE]

does it have to be connect via cable ot wifi? I have the same problem that it comes with the error cannot connect to the internet when i am connected to the internet and also to the router via internet and Geine.

[DexterJB]

Hi @JaiderGator and @NILSUE,

1. Does the issue persist when using another device (Android, iOS, another computer)?

2. If the issue persists, it is most likely related to the login issue being worked on by engineering. We will provide an update on this thread as well if a resolution is available.

Regards,

Dexter

Community Team

[NILSUE]

Thanks @DexterJB

Yes the problem persist with any computer or smartphone. I have Uninstaller deleted the downloaded file then downloaded it and installed it about 3 times on different machines. Nothing works. I also plugged in the lan cable directly to the night Hawke and still the same issue.

This is very frustrating as I have spent a lot on one of the state of the art machine and can't get the basic thing working to keep my kids safe.

Will really appreciate if you can provide and solution ASAP.

Regards
Nilsue

[NILSUE]

Hello @DexterJB

Can you please provide an update? nothing seems to be working. I done everything under the sun. Even tried with coupld of other computers. 

Regards

[DexterJB]

Hi @NILSUE,

There has been no update from engineering yet.

Regards,

Dexter

Community Team