Can't raise a support ticket or RMA for in-warranty

[BeeBeeMan]

I'm within Hardware Warranty Support and Netgear do absolutely everything they can to make the process impossible to do unless you purchase Gear head support. I was told that the RMA needs to be approved by a Manager and then mysteriously the RAX80 isn't on the RMA form. 

Has anyone in Australia actually been able get an RMA? How is it done, do I need to go through other channels to get Warranty honoured? Really at the end of my rope here. For a $500 product it's really disappointing that this is happening.

[FURRYe38]

Do you open a support ticket thru here? 

https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx

@DarrenM @DexterJB 

[BeeBeeMan]

Hi @FURRYe38,

I wasn't able to open a support ticket through the portal due to only having warranty support. I called through and had to convince an agent to open an RMA them confirming I have warranty support. 

I have a support case now but the Agent advised the RAX80 isn't on the RMA form for them and they need to speak to the warehouse.

Can a Netgear rep please advise why the RAX80 wouldn't be on the RMA form?

[FURRYe38]

Something you'll need to ask them about. Theres nobody at that level that watches or visits the forums here.

Good Luck.

[DarrenM]

I have sent you a PM BeeBeeMan

DarrenM