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Orbi WiFi 7 RBE973
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Re: Cancel Permiere Membership

TheRealVicTap
Aspirant

Cancel Permiere Membership

en trying to cancell my premiere membership before the 30 days trial period. I have opene tickets and made calls and no one knows. I have 1 day left to cancel. I need to cancel today and return the RAX120. Not what I was expecting. 

Model: RAX120|Nighthawk AX12 12-Stream WiFi Router
Message 1 of 4
Christian_R
NETGEAR Employee Retired

Re: Cancel Permiere Membership

@TheRealVicTap - Send me a message with your email address and case number and I can have our Customer Care reach out to you. 

 

~Christian 

Message 2 of 4
TheRealVicTap
Aspirant

Re: Cancel Permiere Membership

Tickets 41503781, 41503779. I spent an hour on the support line and no answer. I was #3 on the queue and suddenly I was #8 after half an hour and #12 after an hour. I am placing a hold on my card and will not allow this charge to go forward. II have been trying to cancel since since 23 JUL

Message 3 of 4
Christian_R
NETGEAR Employee Retired

Re: Cancel Permiere Membership

Hello - Thanks for the information. I have forwarded it to our Customer Care Team and they should be contacting you as soon as possible. 

 

~Christian 

Message 4 of 4
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