Error when trying up check/update firmware

[Pattiann1205]

I keep getting error I try again but keep getting error

[Pattiann1205]

Here is a screen shot.

[FURRYe38]

What model router do you have?

Do you see this if you log into the routers web page using a wired PC and web browser? 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

[plemans]

have you tried manually updating? 

https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

[Pattiann1205]

Tried to update manually. No luck.

[plemans]

What error did you get?
Or what exactly happened?
Details/screen shots help