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RAX 120 getting boxed
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Poor support for rax200
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Re: Poor support for rax200
Well this issue exists in various extents on all Nighthawk routers, this is not limited to the RAX200 only. This Nighthawk AX and Nighthawk community forum is full with similar complaints. It appears that L1 and L2 support has no access to these devices, they assist based on scripts and user manuals.
I had put up a list of similar issues on the R9000 qualified with all details avalilable or required. Everything unanswered and ignored.
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Re: Poor support for rax200
These issues have been going on for months on end with no resolution in sight.
Level 2 tech support is completely useless and have no idea what's going on.
Heck even the mods standard answer is update to the latest trash firmware and open a case that no one ever resolved or fixes. They won't even acknowledge there are severe issues with every model of AX router they make.
Myself I've got a useless RAX80 sitting in a closet and using a different AX router that works as advertised with no major issues. I can guarantee that I'll never purchase anything Netgear ever again and will continue to trash this abhorrent excuse of a company till my last breath.
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RAX 120 getting boxed
I've done factory resets, firmware updates, channel changes and more reboots than I would have dreamed with a new router. I have closely followed all the tips in the forum and this thing is simply unusable. So I will shelve it tomorrow and go out and buy a new router. I can't keep apologizing for devices dropping and slow speeds and every other issue we have been reporting for months. I feel cheated by the whole experience
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Re: RAX 120 getting boxed
Thanks for sharing your experiences with Netgear products.
I too have had many issues with their products over the last decade. I decided to give them a listen with the RAX200 until I saw the WPA3 gap and comments read in the community.
I have a pre-1 gig router going cheap if anyone wants to buy a doorstop. The hype over WIFI 6 is just beginning, who knows when the marketing will equate with substantive products. SMH
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