RAXE500 Link Aggregation Not Working

[mshasib]

I purchased a Netgear RAXE500 recently and I'm on the latest firmware (V1.0.5.62_2.0.35).

I am unable to setup link aggregation on. I have tried both static and LACP mode using a Netgear and a TP-Link switch. But, none of them seem to be working. After turning on link aggregation, the Netgear router fails to provide a DHCP address to the connected switch and then the switch defaults back to its self-assigned IP address. I think there might some issue with loopback in  the network when link aggregation is turned on.

Is anyone else using this router and been able to successfuly setup link aggregation?

[Razor512]

On your switch, did you enable LACP on the 2 ports that you have connected to the router? Both the router and the switch must have LACP enabledd otherwise you will run intl an unusable connection.

[mshasib]

Yes, obviously. I setup LACP on both the router and the switch and then connected the cables on both ports.

[Christian_R]

Hello mshasib,

Have you had a moment to reach out to our support team regarding this? Newly purchased devices are provided with 90 days of complimentary support. 

https://www.netgear.com/support/contact.aspx

Christian 

[mshasib]

Hi @Christian_R ,

A case has been open since 05/18/21. Unfortunately, there is still no resolution on this.

I am surprised that support has not been able to provide me a solution in spite of both my devices being Netgear.

I would appreciate if you can escalate the case.

[Christian_R]

Hello mshasib,

May you provide me with your case number and I'll reach out to our support teams.

Regards,

Christian 

[mshasib]

Hi @Christian_R ,

It's Case # 44581105

[joaos]

I have LACP multi-gig (1 + 1) working on WAN side, connecting to an Arris modem, with no problem at all, but I had not tried the LAN side as it seems to be your case. Setting up the switch for link aggregation may be a little tricky though. If you have other hardware that supports LA (like NAS, for example), I would give it a try, just to discard the possibility that the problem might be with the router.

Latest firmware is V1.0.6.64, did you upgrade already?

[Razor512]

With some managed switches, it can get tricky getting LACP working right, especially when they offer a ton of different methods and hashing types, where it could end up requiring some trial and error.

TP-Link tends to offer a bunch of options on their managed switches for hash algorithm, number of ports used, passive or active LACP, etc.