Can not see all satellites on network map

[DZ8888]

I have one RBR50 and three RBS50. All of them work fine with the devices I connected.

However, I only can see RBR50 and two RBS50 (missing one satellite) in network map on Orbi APP.

My configuration is as below.

   1. Cellular phone : iPhone 10 and iPhone 11

   2. iOS : 13.7

   3. Lanuage : Chinese, Traditinal

   4. Orbi APP : 2.6.2.9

   5. F/W version of RBR50 and RBS50 : v2.5.1.16

I've tried following two things,

   1. Use iPhone but change language to English => One satellite is still not in network map.

   2. Use Android phone => Router and all satellite can be seen in network map without

                                              any setting change on Orbi APP or Router/Satellites.

it looks like Orbi APP has a bug with iPhone base on the result.

Is there anyone have same issue? or know how to fix this issue?

Model: RBK53|Orbi AC3000 Tri-band WiFi System

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[DZ8888]

I have one RBR50 and three RBS50. All of them work fine with the devices I connected.

However, I only can see RBR50 and two RBS50 (missing one satellite) in network map on Orbi APP.

My configuration is as below.

   1. Cellular phone : iPhone 10 and iPhone 11

   2. iOS : 13.7

   3. Lanuage : Chinese, Traditinal

   4. Orbi APP : 2.6.2.9

   5. F/W version of RBR50 and RBS50 : v2.5.1.16

I've tried following two things,

   1. Use iPhone but change language to English => One satellite is still not in network map.

   2. Use Android phone => Router and all satellite can be seen in network map without

                                              any setting change on Orbi APP or Router/Satellites.

it looks like Orbi APP has a bug with iPhone base on the result.

Is there anyone have same issue? or know how to fix this issue?

[Christian_R]

Hello DZ8888,

May you perform a factory reset on all your Orbi units and run through the setup assistant again. Please let us know the outcome. There is also a later firmware version for the RBR50/RBS50 units. Please update the firmware on your Orbi devices. 

https://www.netgear.com/support/product/RBR50.aspx#RBR50%20(Orbi%20Router)%20Firmware%20Version%202....)

Regards,

Christian