No devices connected message, when system seems to be working?

[Jimanator]

For the past few days, my Orbi app shows "no devices connected?" Otherwise, everything seems to be working?

[Christian_R]

Hello Jimanator, 

May you let us know what firmware version your router is on along with the app version your mobile device is currently on. Please indicate whether you're using iOS or Android. 

Thanks,

Christian 

[radamchak]

same problem.. no devices showing.. says "no connected device found". My firmware is V3.2.10.11_1.2.12. Running the app on iPhone XS MAX running the Orbi app v 2.5.1.2. My iPhone is running tghe current iOS too. 

[Jimanator]

Model AX4200, RBR750

App version 2.5.1.2

Firmware version V3.2.10.10_1.2.12

Apple Iphone and Ipad latest updates.

[mdouglas10]

Saw this posted elsewhere , but this worked for me. Go into the web gui and remove special characters from the device model field (and try also in the device name field). For me it was an '&' in the device model field that broke the xml readout to the app. Now all devices are showing connected.