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Orbi App crashing
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Orbi App crashing
Since couple of weeks my orbi app on android phone crashes everytime I try to login. It simnply freezes and the app crashes, I have tried re-installing the app, reset my router to factory settings, but nothing seems to help. Any advice is highly appreciated.
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Re: Orbi App crashing
Hello Savasral & dmgr157,
May you provide the following info for us to check further.
Orbi Model:
Orbi Firmware Version:
Orbi App Version: (please also specify if it's iOS or Android)
Thanks,
Christian
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Re: Orbi App crashing
Orbi Model: RBR50
Orbi Firmware Version: V2.7.2.104
Orbi App Version: (please also specify if it's iOS or Android): Android app version 2.8.6.1417
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Re: Orbi App crashing
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Re: Orbi App crashing
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Re: Orbi App crashing
Did you ever get an answer? I have uninstalled and reinstalled several times. No issue's with internet just with app
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Re: Orbi App crashing
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Re: Orbi App crashing
Unfortunately couldnt figure it out - so I moved to my trusty little ASUS router and changed the Orbi's into AP mode. That way I am able to control my network through the ASUS UI - which by the way has all the options including parental controls free of cost - which is otherwise a subscription on Orbi... the 100 odd $ ASUS unit does it all for me
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Re: Orbi App crashing
Orbi, why haven't you responded to this problem? It is appears to be an issue with the app and is clearly happening to multiple people.
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Re: Orbi App crashing
ORBI - Netgear, I have the same issue. The ORBI app locks up my phone and I can not access my ORBI device. Where is teh tech support here in a clear common problem????
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Re: Orbi App crashing
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Re: Orbi App crashing
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Re: Orbi App crashing
Orbi app crashes. I can access Orbi online settings and manage my network from there, but not from the app. Firmware V2.7.3.22. Galaxy S7.
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Re: Orbi App crashing
App works on wife's S7, but crashes on mine. Uninstall, restart phone, reinstall, clear cache, clear data... still crashes. Sounds like a problem with my phone, any ideas to fix? Otherwise, I'll just use her phone when I want to check the network. Thanks.
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Re: Orbi App crashing
No ideas. Ya, sounds like a specific problem with your phone and app issue. You can try this last a last resort. Back up the phone fully. Once thats done, factory reset the phone. Get it setup with some basic stuff first, don't re-load it from the backup just yet. Go in and install Orbi app and see if it loads wtih out crashing. If it does, then something that NG and Samsung should work on.
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Re: Orbi App crashing
I'm having the same problem. The app worked fine on my S7 when I bought the Orbi RBK13 several months ago. I took the mesh down while back, and I decided last night to add it back to my home network. The app crashed when I opened it. I tried it again. I've unstalled it and installed it a few times. Half the time it crashes immediately. The other half I can only get to the point of it wanting to know my location. Crash.
Do they not have a way to configure the Orbi router WITHOUT the worthless app???
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Re: Orbi App crashing
Others said one S7 worked with Orbi app, the other didn't. As mentioned for the other user:
You can try this last a last resort. Back up the phone fully. Once thats done, factory reset the phone. Get it setup with some basic stuff first, don't re-load it from the backup just yet. Go in and install Orbi app and see if it loads wtih out crashing. If it does, then something that NG and Samsung should work on.
@turbodriller44 wrote:I'm having the same problem. The app worked fine on my S7 when I bought the Orbi RBK13 several months ago. I took the mesh down while back, and I decided last night to add it back to my home network. The app crashed when I opened it. I tried it again. I've unstalled it and installed it a few times. Half the time it crashes immediately. The other half I can only get to the point of it wanting to know my location. Crash.
Do they not have a way to configure the Orbi router WITHOUT the worthless app???
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Re: Orbi App crashing
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Re: Orbi App crashing
Others said one S7 worked with Orbi app, the other didn't. As mentioned for the other user:
You can try this last a last resort. Back up the phone fully. Once thats done, factory reset the phone. Get it setup with some basic stuff first, don't re-load it from the backup just yet. Go in and install Orbi app and see if it loads wtih out crashing. If it does, then something that NG and Samsung should work on.
@MrSqueakers wrote:
I have found the iOS app works nearly flawlessly, this issue persists on Android on my S9+. I have found more success when I let the app fully load all graphical elements before trying to touch the screen at all. Hit or miss on whether it will work when I open it or freeze up completely. Seems random, no real way to fix it, force stop and try again is the only solution I have found.
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Re: Orbi App crashing
Its appalling that the company has chosen to keep quiet while so many folks out there are having this same issue. If the app was built with IoS in mind, then thats okay - atleast they should advertize it that way so that while we spend $400 for the unit, all of us android users may as well spend another $800 to get an iphone !!
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Re: Orbi App crashing
Did you not contact the forum moderator about this?
https://community.netgear.com/t5/Orbi-App/Orbi-App-crashing/m-p/2077876/highlight/true#M3091
Others said one S7 worked with Orbi app, the other didn't. As mentioned for the other user:
You can try this last a last resort. Back up the phone fully. Once thats done, factory reset the phone. Get it setup with some basic stuff first, don't re-load it from the backup just yet. Go in and install Orbi app and see if it loads wtih out crashing. If it does, then something that NG and Samsung should work on.
@Savasral wrote:Its appalling that the company has chosen to keep quiet while so many folks out there are having this same issue. If the app was built with IoS in mind, then thats okay - atleast they should advertize it that way so that while we spend $400 for the unit, all of us android users may as well spend another $800 to get an iphone !!
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Re: Orbi App crashing
I am dismayed that Netgear has not responded to this issue in a meaningful way. It's been months since it was reported and it is clearly affecting quite a few people. This is not an Android problem, or a problem with a specfic model of smartphone. This is a Orbi software problem that Netgear has chosen to ignore. I spent good money for this product and it is not working properly. Netgear has had plenty of time to fix this issue. I will not be buying or recommending Netgear in the future.
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