Re: Orbi App not detecting RBK 753s

rickv028 · ‎2020-07-05

The app is not detecting the router locally but if I use remote management option I can see the router and satellites. Is this a bug that needs to be fixed?

thanks

Christian_R · ‎2020-07-09

Hi rickv028,

Welcome to the community! Would you mind letting me know the firmware and app version of your Orbi router/app that you currently have installed?

Thanks,

Christian

rickv028 · ‎2020-07-09

My app version is 2.5.4.0 and my firmware version is v3.2.15.25

when I reboot the Orbis I can use the app and it detects the Orbi and satellites but a couple of hours later it won't dectect the Orbis on my iPad or iPhone.

Christian_R · ‎2020-07-10

Hi rickv028,

May you update to the latest firmware version for your Orbi devices and let me know if your issue persists.

https://kb.netgear.com/000062075/RBR750-RBS750-Firmware-Version-3-2-15-32-Hot-Fix

Christian

rickv028 · ‎2020-07-10

I have updated to the latest firmware manually and everything looks good so far.

p.s. I’m a Lead QA and SDET and I’m glad I was able to contribute to reporting an issue.

Thanks! 🙂

rickv028 · ‎2020-07-11

I woke up this morning and the issue still persists. 😞 Somehow it’s happening over a period of time.

FURRYe38 · ‎2020-07-12

What mode is the RBR running in? Router or AP mode?

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Has a factory reset and setup from scratch been performed since last update?

rickv028 · ‎2020-07-12

I own my own modem (C7100V) in modem mode and Orbi is in AP mode. I never had an issue with RBK53s my recent upgrade to RBK753s has been having issues. Yes I did do x4 reinstalls and no success.

FURRYe38 · ‎2020-07-13

Well if the modem is in modem mode and your Orbi is in AP mode, then is will not work right.

IF the modem IS in modem only mode, then the Orbi needs to be in router mode.

IF the modem is in Router mode, then the Orbi should be in AP mode.

rickv028 · ‎2020-07-13

Not necessarily, if I turn off all channels on my modem\router not broadcasting any wireless connections, then I set my Orbi in AP mode i should see the Orbi through the app which was working until I upgraded.

rickv028 · ‎2020-07-13

Per the video uploaded by netgear, it suggests to turn off the WiFi on my modem\router and to set the Orbi on AP mode.

https://m.youtube.com/watch?v=H7LOcJ8GdDo

FURRYe38 · ‎2020-07-14

So what mode is your modem working in?

By your first post you stated "I own my own modem (C7100V) in modem mode and Orbi is in AP mode." Your telling us that the modem is in modem only mode, modems router is disabled, and you have the Orbi in AP mode, which will not work in this configuration. IF your modem is in router mode, then yes, disabling wifi on the modem while in router mode and setting up the Orbi in AP mode will work. DO not use the modems DMZ for the RBR in AP mode.

rickv028 · ‎2020-07-14

Yes, my first statement was a bit confusing.My modem\router (C7100V) is in "router" mode, I turned off WiFi off on (C7100V) so it wouldn't cause conflict with the Orbi on AP mode. Im hoping the issue gets fixed.

FURRYe38 · ‎2020-07-14

Ok, just making sure. Thanks for confirming the mode.

Seems to be an odd issue with the Orbi APP while in AP mode.

You could try the Modems DMZ for the RBR in router mode to see if this changes anything.

thedak · ‎2020-07-15

@FURRYe38 wrote:
Ok, just making sure. Thanks for confirming the mode.
Seems to be an odd issue with the Orbi APP while in AP mode.

You could try the Modems DMZ for the RBR in router mode to see if this changes anything.

I have to agree. I have a similar issue with my RBK850 (853) in AP mode. The APP can see it after reboot (latest ...32 firmware), but after a period of time (6+ hours) the APP can no longer detect it. Reboot, same, can see, then after time can't. Started behaving this way with the ...25 firmware. Before that it was fine. GUI works fine entire time.

FURRYe38 · ‎2020-07-16

I've just put my 8 series in AP mode. I'll check the app tomorrow morning...

thedak · ‎2020-07-17

Thanks. Looking forward to hear how you fare.

FURRYe38 · ‎2020-07-17

So I just checked and Orbi app connects to my 8 series fine in AP mode. Both iphone and android pad. I'll continue to check the app this weekend. I do use a static IP address on the RBR while in AP mode.

thedak · ‎2020-07-17

Thanks for checking. Seems this is happening to a number of us. I use a static IP for my AP too, but it is assigned by the Router, not at the AP level. I can try the static AP on the RBR850 and see if that makes a difference.

FURRYe38 · ‎2020-07-17

So you have the RBR using Dynamic addresssing? I set Static on mine yesterday...

However I see the same thing now, another 3 hours after checking and posting last time, I just checked the app again a few minutes ago and now the app fails to connect in AP mode.

Seems to be a problem while in AP mode and the Orbi app...

iphone and android pad using most current version of Orbi app.

v32 FW loaded on Orbi AX system.

@Christian_R

@Blanca_O

thedak · ‎2020-07-17

Exactly problem I have been having since V....25 firmware. Wasn't present prior. Always use my RBK853 in AP mode (since day 1).

Hopefully we'll hear some news soon.

Thanks again

thedak · ‎2020-07-18

I got an update to Android App 2.5.5.1124 earlier today and so far so good. Hopefully it will stay that way.

thedak · ‎2020-07-19

Well, that was pre-mature. Upgrade to APP V2.5.5.1124 yesterday, and after waiting overnight the wireless access is fine but the APP no longers finds the RBR850. I had a RBR850 reboot yesterday - guess that's why it worked for a while.

The error screen I get is exactly what @FURRYe38 posted above

Bummer, Netgear - please help

Thanks

thedak · ‎2020-07-21

Okay, think we have made some progress.

Installed 2.5.5.1124, rebooted router, so far good for 2.5 days

Thanks all!

rickv028 · ‎2020-07-22

It’s still not working for me on Apple devices latest App versions. Netgear please fix!