Orbi Satellite not showing in web interface but showing in IOS app

[ScubaSteve63]

The Orbi Satellite is not showing in the we interface but does show in the IOS app.

I have seen posts for the opposite of this but not vice-versa.

Thanks,

Steve

[FURRYe38 · Accepted solution]

What version of the app are you using?

Maybe @CrimpOn can comment as well. 

Might try a full on Factory reset and setup from scratch. 

Might try this version of FW as well:

https://community.netgear.com/t5/Orbi/Missing-Connected-Devices/m-p/2143646#M126249

[plemans]

Is it working? 

Can you hardwire into it and it works?

[ScubaSteve63]

It is hardwired and it's working well...just confused on why the web interface does not show it

[FURRYe38]

What Orbi model is this? 

What web browser are you using? 

[ScubaSteve63]

RBR50 with chrome as browser

[FURRYe38]

What model is the RBS? 50 as well? 

Happens with MS Edge or Firefox? 

What firmware version is loaded on the RBR and RBS? 

[ScubaSteve63]

Same result in Edge

Firmware is 2.7.3.22

Thanks

[FURRYe38 · Accepted solution]

What version of the app are you using?

Maybe @CrimpOn can comment as well. 

Might try a full on Factory reset and setup from scratch. 

Might try this version of FW as well:

https://community.netgear.com/t5/Orbi/Missing-Connected-Devices/m-p/2143646#M126249

[ScubaSteve63]

App Version is 2.15.1.2

Everything is working...just odd that the web interface is not showing satellite or attached devices and the IOS app does

[CrimpOn]

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@ScubaSteve63 wrote:

Everything is working...just odd that the web interface is not showing satellite or attached devices and the IOS app does

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I agree that the most frequent posts are concerning issues with the way the 'app' displays components and the typical advice is "check the web page."  This one may remain a mystery.

There would be no harm and almost zero effort in rebooting the router and satellite. (not a "Factory Reset". that can be a lot of effort.)

[FURRYe38]

Might try a factory reset on the RBR and setup from scratch. 

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@ScubaSteve63 wrote:

App Version is 2.15.1.2

Everything is working...just odd that the web interface is not showing satellite or attached devices and the IOS app does

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[ScubaSteve63]

I am going to try the .33 firmware update tonight and will let you know if that works.

Thanks,

Steve

[ScubaSteve63]

Updating the Router and Satellite to V2.7.3.23 fixed the problem !

Thanks for all the help !