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Forum Discussion
Solved
RBR750 Shows Offline After FW Update
I just updated the FW on my RBR750, and now I am unable to access the orbi via the app, or by IP (192.168.5.1). I have deleted and re-installed and logged back into the app, still unable to conne...
- NG must have pushed the update to me. I can now access everything via the browser. App just spins when I put in the password in and I assume times out, but I may need to delete and reinstall. But that will be a tomorrow project.
Just excited that I got a win!
UPDATE: I did a factory reset and all is well. No issue with the FW after reset. Seems like there was a bug in the FW and Netgear found it. Hope this works for you.
Retired_Member wrote:
UPDATE: I did a factory reset and all is well. No issue with the FW after reset. Seems like there was a bug in the FW and Netgear found it. Hope this works for you.
More detail would be helpful:
- You did a Factory Reset. Was that "it"? i.e. reset the router, then went through a configuration using:
- Orbi app?
- The web interface?
- Or, did you manually load firmware from the support web site on the router?
When a router is Factory Reset, all user configuration is erased and the existing firmware (i.e. the "bad" firmware) restarts, ready to be configured. That would imply that Netgear "found nothing".
This is looking more and more as if "something happened" during the automatic update process that stopped access to the router.
Good that a Factory Reset restored access for you. Bad because that implies that others appear to have only two alternatives:
- Keep their existing configuration (and all the effort that went into it), but have no access to the router, or
- Wipe out all their effort and start from scratch.
Personally, I would resent very much having to spend a lot of time restoring what was working fine before.