RBR750 orbi Android App no Network Map

[StevieDo]

 I upgraded my Galaxy S22 to Android 13 One UI Version 5.1. Now the orbi app does not display the Network Map.Screenshot

[StevieDo · Accepted solution]

Version 2.25.1.2851 has fixed the issue.

[Phyber]

Did you delete and re-download the app?

[StevieDo]

Great suggestion...tried it, but it did not work. ☹️

Seems like Netgear has to patch the app.

[iyang]

Hi @StevieDo ,

What's ios App FW version?

What's RBR750 FW version ?

What's function do you enable ?

Thanks.

[StevieDo]

I don't have ios, I have Android One UI 5.1, which the latest update is when this happened.

Orbi App version 2.23.0.2673

RBR750 version 4.6.14.3

Function Enabled...it is a router and satellite

[StevieDo]

By the way, I have discovered that if you leave the Network Map page open, eventually after a few minutes, the Map appears.

[TeddyMix]

Hello,

Same problem here, since a few days, with my RBK352 system and the Orbi Android application (Google Pixel 7 Pro / Android 13).

Now, without any reason, the network map becomes empty like the screenshot above. I have to quit and re-click the button several times to display it.

I tried all actions: clear the data from the app, delete and reinstall the app, restart the Orbi router/satellite. The problem is still there.

App version: 2.23.0.2673
Firmware version: v4.4.1.29_3.10.80

[StevieDo]

Thanks for confirming the issue. Today's update to Orbi App version 2.24.0.2733 does not fix the problem.

[StevieDo · Accepted solution]

Version 2.25.1.2851 has fixed the issue.

[TeddyMix]

Hello,

I confirm that the last update fixes this problem. Thanks to the developers!

[FURRYe38]

Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

---

@StevieDo wrote:

Version 2.25.1.2851 has fixed the issue.

---