This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
I have 2 indoor SRS60 satellites and 1 outdoor RBS50Y connected to my Orbi Pro SRR60. All deviced are on
Firmware Version: V2.5.2.104
Nothing connects to the outdoor satellite. To test this, I:
- rebooted the RBS50Y and the SRR60, wait for 10-30 minutes, confirm in Insight and via brower that both devices are up, talking to each other, and connected to the Internet
- reset the RBS50Y including trying the Sync button
All devices connect directly to the router and not to the outdoor satellite, even though they are either directly in front of it or far away in the garden, in direct line, ie:
Router -------- 20'------------RBS50Y-------1' to 15'--------Device in a direct line.
The problem is that the signal beyond 15' into the garden is very weak and drops off within 20'. That's why I bought the RBS50Y, which is mounted on the outside of the house directly facing the garden, on a wood wall, with direct line-of-sight.
The RBS50Y connects via wifi and does not have a direct wired connection.
Using the iPhone insight app, it shows the Mesh Link Status as Good for the outdoor satellite but shows it (and all satellites) having Firmware Version 2.5.1.106 with "New Firmware Available", but whdn I log in to the router directly via my browser it shows Router Firmware Version V2.5.2.104, as do the satellites. When I check for new firmware, the table confirms this:
Model Name
Device Name
Current Version
Status
Router
SRR60
SRR60
V2.5.2.104
No new firmware version available.
Satellite
SRS60
Lower South
V2.5.2.104
No new firmware version available.
Satellite
RBS50Y
Orbi Outdoor
V2.5.2.104
No new firmware version available.
Satellite
SRS60
Lower North
V2.5.2.104
No new firmware version available.
I have stood in front of the RBS50Y with my iphone and disconnected my iphone wifi and reconnected. The iphone connects to the router, not the outdoor satellite. I have a Rachio lawn watering controller directly next to the satellite and have power cycled it. The Rachio connects to the router, not the satellite. I have devices in the garden that also only connect to the router. If I walk into the garden, the signal drops out by about 20' and I lose my wifi connection. Reconnecting even at that distance fails.
Nothing connects to the RBS50Y. Not at 2.4Ghz, not at 5Ghz. Logging directly into the RBS50Y shows no attached devices, even after doing a refresh.
I have enabled the sync ability on the RBS50Y via the router web page then pressed the satellite's sync button within 2 minutes. The bottom light pulses white then abruptly stops, then pulses white a time or two, then abruptly stops, then continues pulsing. After 3 minutes or so it goes to a solid white.
Looking at the router via the web interface, there are 20+ devices connected via wifi in the 'Attached Devices' screen. They all say they are connected to the router, not the satellite, except for 2 devices that are connected to one of the indoor satellites.
I have left the router and the satellite alone, turned on, and connected to each other for 30 minutes and re-tested with same results.
I have tried removing the satellite in Insight but I get the error, "Connected satellite cannot be removed." I cannot find any similar function in the web interface or the general Orbi app.
I cannot move the satellite back indoors to be next to the router. The satellite has been professionally mounted on the wall with integrated wiring. Note though that the signal is 'Good' so distance during sync is not a problem. I cannot move the router closer to the satellite for similar reasons.
Questions:
- How do I confirm that something is in fact connecting to the outdoor satellite?
- How can I factory reset the satellite, remove it from Insight, and re-add it, noting that Insight doesn't allow me to remove it
I did a factory reset of all devices, deleted and re-added to Insight, and reconfigured from scratch. I didn't restore my config in case doing so might corrupt things again.
I did a factory reset of all devices, deleted and re-added to Insight, and reconfigured from scratch. I didn't restore my config in case doing so might corrupt things again.
