This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
Band Bew Orbi router/Satellite (AX210) will not connect to phone
I have this issue where my brand new Orbi router won't connect to ANY mobile device. Although 2 computers in the house using wifi work PERFECTLY. After some trouble shooting, i was able to make the router connect to a MacBook(fully fontional) and the phones(partly functional) BUT only a few of them. For some reason, only a few application on the phones are functional, while other apps are not.
I am not sure how to proceed. This has never happened before. Also, the Orbi router is connected to my original ISP AC router via internet cable.
Last thing is that after configuring the router, the orbi app prompted that "unable to connect to your orbi device. You might be connected to the guest network" and now i cant access the router either. Keep in mind that i am NOT connected to the guest network as it shows up in the network list as "Netgear-Guest".
I have this issue where my brand new Orbi router won't connect to ANY mobile device.
For a start it helps to think of things the right way round. Your router doesn't connect to mobile devices. They connect to the router.
Also, the Orbi router is connected to my original ISP AC router via internet cable.
If you are running with two routers on your network, that could explain why the devices cannot connect to the Orbi. You have two routers trying to act as traffic managers. A recipe for chaos.
Two routers on your network can cause headaches. For example, you can end up with local address problems. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual IP address for a router, 192.168.1.1.
Unless you have specific reasons for using two routers – to create two separate networks for example – it is often easier to use just one router and then to set up the second router as a wifi access point. Netgear advises this, as does just about every site you will visit.
It may be possible to put the modem/router into modem only (bridge) mode and then to use the second device as the router. There may be ways to get the modem/router to cooperate. Sometimes it is easier to put the second router into AP mode. But that has its own drawbacks:
A lot of people use an Orbi system in AP mode, especially if they have a decent router in front of it. Only you know which of your two routers provides the best features for your needs.
Finally, you have an Orbi system. While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
I have this issue where my brand new Orbi router won't connect to ANY mobile device.
For a start it helps to think of things the right way round. Your router doesn't connect to mobile devices. They connect to the router.
Also, the Orbi router is connected to my original ISP AC router via internet cable.
If you are running with two routers on your network, that could explain why the devices cannot connect to the Orbi. You have two routers trying to act as traffic managers. A recipe for chaos.
Two routers on your network can cause headaches. For example, you can end up with local address problems. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual IP address for a router, 192.168.1.1.
Unless you have specific reasons for using two routers – to create two separate networks for example – it is often easier to use just one router and then to set up the second router as a wifi access point. Netgear advises this, as does just about every site you will visit.
It may be possible to put the modem/router into modem only (bridge) mode and then to use the second device as the router. There may be ways to get the modem/router to cooperate. Sometimes it is easier to put the second router into AP mode. But that has its own drawbacks:
A lot of people use an Orbi system in AP mode, especially if they have a decent router in front of it. Only you know which of your two routers provides the best features for your needs.
Finally, you have an Orbi system. While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Re: Band Bew Orbi router/Satellite (AX210) will not connect to phone
What model Orbi do you have?
What Firmware version is currently loaded? What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite📡
I have this issue where my brand new Orbi router won't connect to ANY mobile device. Although 2 computers in the house using wifi work PERFECTLY. After some trouble shooting, i was able to make the router connect to a MacBook(fully fontional) and the phones(partly functional) BUT only a few of them. For some reason, only a few application on the phones are functional, while other apps are not.
I am not sure how to proceed. This has never happened before. Also, the Orbi router is connected to my original ISP AC router via internet cable.
Last thing is that after configuring the router, the orbi app prompted that "unable to connect to your orbi device. You might be connected to the guest network" and now i cant access the router either. Keep in mind that i am NOT connected to the guest network as it shows up in the network list as "Netgear-Guest".
