Re: Ghost Satellite on the network Map

dejan2604 · ‎2021-01-24

Hi,

I have a very strange problem. I have Netgear Orbi RBD850 and one connected satellite RBS850 (over WiFi). Software version is: 3.2.16.22. Everything is working just fine except that on the network map I can see another connected satellite that looks like Netgear Orbi but not the same model that I have. It shows that it is connected to my satllite with the LAN cable. But I do not have that satellite at all.

When I go to settings and look at the connected devices, I cannot see this ghost satellite. It appears only on the network map on the Netgear App on my Tablet. By the way, the performance of the network is very good.

When I click on that ghost it tells me: No Connected Device found. When I look into details of this ghost I do not get any reasonable information except that Hardware version is: XEROX Corporation !? But it is shown on the map .... ?!

I rebooted both of these units but nothing changed. Does anybody have any idea what this can be ? Am I hacked ?

Christian_R · ‎2021-06-18

Hello Orbi Community!

Thanks as always for the amazing engagement in this NETGEAR community. We are aware of the bug where an Orbi satellite that isn’t in your system occasionally shows in the Network Map in the Orbi app. This is a display issue in the app and not a security issue and there is no functional impact of this bug. We are working on a fix for it which we expect to roll out soon.

Thank you for your patience.

Regards,

Christian

View solution in original post

FURRYe38 · ‎2021-01-24

Try a full factory reset on the RBS and RBR and setup from scratch using a wired PC or laptop using a web broswer.

Ensure FW on the RBS is the same as what's loaded on the RBR...

dejan2604 · ‎2021-01-24

What FW stands for ?

FURRYe38 · ‎2021-01-24

Firmware.

Daddy1919 · ‎2021-02-20

I am having this same issue
RBR850 with one satellite.
Suddenly see "Xerox Corporation" ghost satellite and the network config shown is unstable between reboots ("X" can be chained off the real satellite, or attached to the base to make an inverted Y shape, or between the base and the real satellite)

For the ghost device the Mac address is all zeros and the IP address is all 255.255.255.255

I am not willing to factory reset.
TBH if I have to do that I am inclined not to buy another Netgear.

FURRYe38 · ‎2021-02-20

What FW version is loaded?

Try a full factory reset on the RBS and RBR and setup from scratch using a wired PC or laptop using a web broswer.

Ensure FW on the RBS is the same as what's loaded on the RBR...

@Daddy1919 wrote:
I am having this same issue
RBR850 with one satellite.
Suddenly see "Xerox Corporation" ghost satellite and the network config shown is unstable between reboots ("X" can be chained off the real satellite, or attached to the base to make an inverted Y shape, or between the base and the real satellite)

For the ghost device the Mac address is all zeros and the IP address is all 255.255.255.255

I am not willing to factory reset.
TBH if I have to do that I am inclined not to buy another Netgear.

dejan2604 · ‎2021-03-04

Hi,

I updated the FW to the latest and the issue is still there. But there is a slightly different behaviour. This time this ghost sattelite has a name of one of the iPads that we are using at home. Everything else remains unchainged.

It seems that there is an issue only with the mapping app. Everything else is working just fine.

FURRYe38 · ‎2021-03-05

Try a full factory reset on the RBS and RBR and setup from scratch using a wired PC or laptop using a web broswer.

Christian_R · ‎2021-06-18

Hello Orbi Community!

Thanks as always for the amazing engagement in this NETGEAR community. We are aware of the bug where an Orbi satellite that isn’t in your system occasionally shows in the Network Map in the Orbi app. This is a display issue in the app and not a security issue and there is no functional impact of this bug. We are working on a fix for it which we expect to roll out soon.

Thank you for your patience.

Regards,

Christian

Emisorasde · ‎2021-06-19

My network broadcast station is also flickering like that, I don't know why. Sometimes when listening to radio music, it hums like a ghost. Frustrating

Erik_W · ‎2021-07-06

I have the same problem (Orbi RBK853; router with two satellites, firmware v3.2.18.1; app version 2.10.5.17). There has recently been an app update (July 1), but the bug is still there. Yesterday suddenly an extra satellite appeared in my Orbi app network map, of an older model. The satellite has the same serial number as my RBR850 router. Manufacturer Xerox, no IP-address, no MAC-address etc. Netgear: I hope this can be fixed without having to reset to factory settings. Thanks.

FURRYe38 · ‎2021-07-06

Either try a factory reset on the RBR and RBS and setup from scratch or contact @Christian_R and ask about a new beta thats running around.

@Erik_W wrote:
I have the same problem (Orbi RBK853; router with two satellites, firmware v3.2.18.1; app version 2.10.5.17). There has recently been an app update (July 1), but the bug is still there. Yesterday suddenly an extra satellite appeared in my Orbi app network map, of an older model. The satellite has the same serial number as my RBR850 router. Manufacturer Xerox, no IP-address, no MAC-address etc. Netgear: I hope this can be fixed without having to reset to factory settings. Thanks.

Erik_W · ‎2021-08-06

Hi Christian,

Any news about the fix you announced for this problem? At the moment the only solution seems to be a complete factory reset. A firmware fix would be very welcome. Since your message there have been several app-updates. Problem still remains. Thanks!

FURRYe38 · ‎2021-08-06

Did you send @Christian_R a PM?

After a reset of the RBR and RBS, the phantom RBS should not return.

@Erik_W wrote:
Hi Christian,

Any news about the fix you announced for this problem? At the moment the only solution seems to be a complete factory reset. A firmware fix would be very welcome. Since your message here have been several app-updates. Problem still remains. Thanks!

Erik_W · ‎2021-08-06

Yes I sent him a message. Thanks.

FURRYe38 · ‎2021-08-06

Is v3 FW still loaded on the system?

@Erik_W wrote:
Yes I sent him a message. Thanks.

Erik_W · ‎2021-08-10

Yes, version 3.2.18

FURRYe38 · ‎2021-08-10

Ok. I'll check on this as well for you...