NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

dejan2604's avatar
dejan2604
Aspirant
Jan 24, 2021
Solved

Ghost Satellite on the network Map

Hi, I have a very strange problem. I have Netgear Orbi RBD850 and one connected satellite RBS850 (over WiFi). Software version is: 3.2.16.22. Everything is working just fine except that on the netwo...
  • Christian_R's avatar
    Christian_R
    Jun 18, 2021

    Hello Orbi Community! 

     

    Thanks as always for the amazing engagement in this NETGEAR community. We are aware of the bug where an Orbi satellite that isn’t in your system occasionally shows in the Network Map in the Orbi app. This is a display issue in the app and not a security issue and there is no functional impact of this bug. We are working on a fix for it which we expect to roll out soon.

     

    Thank you for your patience. 

     

    Regards,

    Christian 

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jun 18, 2021

Hello Orbi Community! 

 

Thanks as always for the amazing engagement in this NETGEAR community. We are aware of the bug where an Orbi satellite that isn’t in your system occasionally shows in the Network Map in the Orbi app. This is a display issue in the app and not a security issue and there is no functional impact of this bug. We are working on a fix for it which we expect to roll out soon.

 

Thank you for your patience. 

 

Regards,

Christian 

Retired_Member's avatar
Retired_Member
Aug 06, 2021
Hi Christian,

Any news about the fix you announced for this problem? At the moment the only solution seems to be a complete factory reset. A firmware fix would be very welcome. Since your message there have been several app-updates. Problem still remains. Thanks!
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Aug 06, 2021

    Did you send Christian_R a PM? 

    After a reset of the RBR and RBS, the phantom RBS should not return. 

     

    Retired_Member wrote:
    Hi Christian,

    Any news about the fix you announced for this problem? At the moment the only solution seems to be a complete factory reset. A firmware fix would be very welcome. Since your message here have been several app-updates. Problem still remains. Thanks!

     

    • Retired_Member's avatar
      Retired_Member
      Aug 06, 2021
      Yes I sent him a message. Thanks.
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Aug 06, 2021

        Is v3 FW still loaded on the system? 

        Retired_Member wrote:
        Yes I sent him a message. Thanks.