Re: New - RBR750 / RBS750 Firmware Version v4.6.7.5 Released

Retired_Member · ‎2022-01-19

The bug stays, after reboot the router says satellites are connected via wire, which is definiteley wrong. After some minutes it shows 5G...

I see a different behaviour of my wifi-devices. If they reach the router, they connect to the router and not to the satellites, even if they are way more closer. My appletv and all of my homepods in the living room are connecting to the router at the other end of the house, while the satellite is in visual range, 3 meters from all these devices away. I don't get it. This makes no sense. This is new and was different on previous firmwares...

FURRYe38 · ‎2022-01-19

I've seen the wire status as well even though my RBS is wireless connected. Only lasts for seconds then finally changes to the wireless status. Possible this maybe a in progress and web page update and refesh thing. I wouldn't worry too much about it as long as the status gets changed to the correct state.

What is the distance between the router and 📡 satellite(s)?

Ttry turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings

@Retired_Member wrote:

The bug stays, after reboot the router says satellites are connected via wire, which is definiteley wrong. After some minutes it shows 5G...

I see a different behaviour of my wifi-devices. If they reach the router, they connect to the router and not to the satellites, even if they are way more closer. My appletv and all of my homepods in the living room are connecting to the router at the other end of the house, while the satellite is in visual range, 3 meters from all these devices away. I don't get it. This makes no sense. This is new and was different on previous firmwares...

FURRYe38 · ‎2022-01-19

Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System

@Tamilan wrote:

Nevermind, I was able to update router. 2 sat & 1 router updated to v4.6.7.5. Lets see how this performs.

TC_in_Montana · ‎2022-01-19

@Retired_Member wrote:
The bug stays, after reboot the router says satellites are connected via wire, which is definiteley wrong. After some minutes it shows 5G...

I see a different behaviour of my wifi-devices. If they reach the router, they connect to the router and not to the satellites, even if they are way more closer. My appletv and all of my homepods in the living room are connecting to the router at the other end of the house, while the satellite is in visual range, 3 meters from all these devices away. I don't get it. This makes no sense. This is new and was different on previous firmwares...

Are those devices staying connected to the router or after a short while do they migrate to a satellite. After a reboot, it takes a while for the satellite to connect and sync to the router. In the mean time, all of your other connected devices are connecting and since the satellite is not yet "UP", those devices will connect to the router as it is the only device available. After a while, they should migrate to the satellite.

Depending upon placement of router/satellite - and signal strength where the device is, it may or may not change where it is connecting to. You can always try and force the move of the device from the router to the satellite by disconnecting/reconnecting the device to the network and if the signal strength is better at the satellite, it should reconnect and be connected to the satellite.

FURRYe38 · ‎2022-01-19

Also try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings

Rickp703 · ‎2022-01-20

@FURRYe38

Hey there - I seem to have found out what is happening to my system (I think) - but not sure how to resolve. WHen I try to connect certain items to the RBR850 + (2) RBS850s The item will start to connect giving it a "192.168.x.xx IP address, THEN it charges the IP address to a "169.xxx.x.xx type address. The device will conttect to the network, but not to the internet. How to I get my Orbi system to STOP issuing 169 IP addresses ?

Thanks

Foden · ‎2022-01-20

Hi

The IP range 169.254. x.x: is an Automatic Private IP address generated by the device when it can't see the DHCP server on the network (router typically)

If you look on your router does it show these devices as connected?

Rickp703 · ‎2022-01-20

Thanks for the reply, YES it shows as connected to the Router, but cannot gain access to the Internet using the 169.xxx.x.x type address

So, either I need to

Relocate my router
Filter out the assignment of 169 addresses (if possible)
Allow 169 addresses to access the internet (not sure how that works)

Your continued help is appreciated

@Foden wrote:
Hi

The IP range 169.254. x.x: is an Automatic Private IP address generated by the device when it can't see the DHCP server on the network (router typically)

If you look on your router does it show these devices as connected?

FURRYe38 · ‎2022-01-20

What are these devices your trying to connect to the system?

https://www.lifewire.com/automatic-private-internet-protocol-addressing-816437

I recommend starting a new post since you have the 8 series Orbi and this thead is for the 7 series.

Thank you.

@Rickp703 wrote:

@FURRYe38

Hey there - I seem to have found out what is happening to my system (I think) - but not sure how to resolve. WHen I try to connect certain items to the RBR850 + (2) RBS850s The item will start to connect giving it a "192.168.x.xx IP address, THEN it charges the IP address to a "169.xxx.x.xx type address. The device will conttect to the network, but not to the internet. How to I get my Orbi system to STOP issuing 169 IP addresses ?

Thanks

jamacphoto · ‎2022-01-20

Sadly this came out the day my 2 week on call started.

jsut now iupdated satalites and Router for 750. and turned on AX for 2.4 and made sure all other settings were default and all is workign beautifully. the randon drops have goen away for the small numebr i was getting. also the speeds are faster than before.

Hope this is the fix we all have been lookign for , for liek over a year it seems like ( or close to it )

jsut did an install not factory reset , wanted to try this first

FURRYe38 · ‎2022-01-20

Good to hear. Did you power OFF the RBR and RBS for 1 minute or more after applying the FW? I recommend this at least.

@jamacphoto wrote:

Sadly this came out the day my 2 week on call started.

jsut now iupdated satalites and Router for 750. and turned on AX for 2.4 and made sure all other settings were default and all is workign beautifully. the randon drops have goen away for the small numebr i was getting. also the speeds are faster than before.

Hope this is the fix we all have been lookign for , for liek over a year it seems like ( or close to it )

jsut did an install not factory reset , wanted to try this first

energie · ‎2022-01-20

I am going to try this firmware, because I too have problems with the existing firmwares. Every 12 hours I am seing my satellite turn solid blue. The Netgear is set to AP-mode ever since the DNS issues. So therefor in the log files of my Asus I can also see that every 12 hours the Netgear connects/reconnects. My theory is that Netgear is having an automatic reconnect happen every 12 hours to solve the DNS lookup issue. However, this is just speculation.

FURRYe38 · ‎2022-01-20

Let us know how it goes for you. I believe and hope you'll be happier with it.

@energie wrote:

I am going to try this firmware, because I too have problems with the existing firmwares. Every 12 hours I am seing my satellite turn solid blue. The Netgear is set to AP-mode ever since the DNS issues. So therefor in the log files of my Asus I can also see that every 12 hours the Netgear connects/reconnects. My theory is that Netgear is having an automatic reconnect happen every 12 hours to solve the DNS lookup issue. However, this is just speculation.

htsu · ‎2022-01-21

RBK753s here

I did the firmware update 3 days ago, and this appears to have fixed my constant satellite drops. One of the two satellites was so problematic that I ended up unlplugging it unless I needed wifi on that side of the house. Also possibly fixed an issue where I would have to reboot the router due to an issue where I would suddenly get dropped to extremely low speeds (less than 1Mbps). Recently I had been having to reboot the router once or twice a day. So far...none of the above issues have occured in the last three days.

However, my wifi speeds are not great. I have Google Fiber. The speed tests on the app show (almost) full speeds--upper 800 downloads, 945 upload. When plugged in to ethernet on my Macbook I get full slighty slower speeds. But when I do a speedtest with the Ookla app on my iPhone 12 Pro, I am lucky to get over 300Mbos download. Uploads hover in the 500 range.

I did a full factory reset--the router and both sats...everything--a few hours after updating to 4.6.7.5 thinking it could be other things on network using bandwidth (lots of iot in my home). I kept the default SSID so that nothing would connect, other than my phone. Changed the channel settings to all of the different options. Unchecked the 20/40 coexistence, no armor or any parental modes, CTS/RTS at 2347, short preamable, AX enabled. Nothing really affected the speeds. The iPhone 12 Pro is AX enabled.

I also tried speedtests with the satellites off. That did not change anything either.

I was at my sister's home earlier this week and did a speed test there. She has Spectrum 400, and Orbi 853 (or whatever the 800 series is called), and I was able to get 450-475 from a satellite about 50 feet away from the main router.

Is my setup bad or do I have a bad Orbi unit? This is very much a first world problem....I know. But I feel like I have tried literally everything and nothing is getting my wifi network speeds higher to what they *should* be.

FURRYe38 · ‎2022-01-21

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

What connection speed rates are you seeing on the Mac Book and iphone. Load up wifisweetspots app on the phone and test with the phone near the RBR.

https://kb.netgear.com/19668/Link-Rate-and-Transfer-Speed

@htsu wrote:

RBK753s here

I did the firmware update 3 days ago, and this appears to have fixed my constant satellite drops. One of the two satellites was so problematic that I ended up unlplugging it unless I needed wifi on that side of the house. Also possibly fixed an issue where I would have to reboot the router due to an issue where I would suddenly get dropped to extremely low speeds (less than 1Mbps). Recently I had been having to reboot the router once or twice a day. So far...none of the above issues have occured in the last three days.

However, my wifi speeds are not great. I have Google Fiber. The speed tests on the app show (almost) full speeds--upper 800 downloads, 945 upload. When plugged in to ethernet on my Macbook I get full slighty slower speeds. But when I do a speedtest with the Ookla app on my iPhone 12 Pro, I am lucky to get over 300Mbos download. Uploads hover in the 500 range.

I did a full factory reset--the router and both sats...everything--a few hours after updating to 4.6.7.5 thinking it could be other things on network using bandwidth (lots of iot in my home). I kept the default SSID so that nothing would connect, other than my phone. Changed the channel settings to all of the different options. Unchecked the 20/40 coexistence, no armor or any parental modes, CTS/RTS at 2347, short preamable, AX enabled. Nothing really affected the speeds. The iPhone 12 Pro is AX enabled.

I also tried speedtests with the satellites off. That did not change anything either.

I was at my sister's home earlier this week and did a speed test there. She has Spectrum 400, and Orbi 853 (or whatever the 800 series is called), and I was able to get 450-475 from a satellite about 50 feet away from the main router.

Is my setup bad or do I have a bad Orbi unit? This is very much a first world problem....I know. But I feel like I have tried literally everything and nothing is getting my wifi network speeds higher to what they *should* be.

jamacphoto · ‎2022-01-21

Yes I turned of the system for like 5 min or so.
Still ok today all issue seem to be gone and like before and speeds faster than ever

codejanitor · ‎2022-01-22

Even though this firmware update appears to be stable for many of us, for those of us having problems please continue your engagement with tech support to resolve your issues and don't give up! You are doing the rest of us a great favor and with your help we will have a more stable product in the end for ALL of us.

stlgasman · ‎2022-01-22

It’s not perfect but it’s much better than before. I would consider downgrading but you can’t block auto update.

Foden · ‎2022-01-22

I block 'devcom.up.netgear.com' & 'http.fw.updates1.netgear.com' via pihole, but you should be able to block those sites within the router itself - via Advanced / Security / Block Sites (not done this myself though

I used ' in the sites to draw attention to the second site which really does start with http, and is required to block updates properly - again for me

CrimpOn · ‎2022-01-22

Unless there has been a radical change, it is not possible to block the Netgear firmware update sites using features in the router itself.

Some external mechanism must be used, such as Pi-hole or OpenDNS. (i.e. sign up for a free account with OpenDNS. Set the Orbi DNS resolver to OpenDNS. Use OpenDNS to block access to those URL's.)

FURRYe38 · ‎2022-01-22

Glad its working better for you. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

@jamacphoto wrote:
Yes I turned of the system for like 5 min or so.
Still ok today all issue seem to be gone and like before and speeds faster than ever

Microsoft365 · ‎2022-01-23

Hardware Version	RBR750
Firmware Version	V4.6.7.5_2.1.7

Figured I'd come back and see what all the fus was about. After updating the satellite first, and then the router. Leaving them both off for 10 minutes and then ONLY plugging the router back in, I'm super excited to report that the issues are the exact same. Yup, once again I lose any and all connection to the internet and a constant release and renew of my IP is required to stay online, for at best, 5 minutes.

Big thanks, once again, to Netgear and the Orbi team for putting out some fantastic garbage. Turns out it is still difficult to make a router for a company this large. Guess I'll have to go back to my $50 Linksys router since I cannot rely on these $400 paper weights to do anything but disappoint.

For the record, I have a case open and don't really care to see it fulfilled. The idea that someone might mistakenly think I recommend these things if they happen to notice them throughout my house would sully my good name.

FURRYe38 · ‎2022-01-23

So if your still seeing problems, it was mentioned that a factory reset and setup from scratch maybe needed. if this still fails, then you'll need to contact NG support and ask about RMA options:

https://my.netgear.com/support/contact.aspx

@Microsoft365 wrote:

Hardware Version RBR750

Firmware Version V4.6.7.5_2.1.7

Figured I'd come back and see what all the fus was about. After updating the satellite first, and then the router. Leaving them both off for 10 minutes and then ONLY plugging the router back in, I'm super excited to report that the issues are the exact same. Yup, once again I lose any and all connection to the internet and a constant release and renew of my IP is required to stay online, for at best, 5 minutes.

Big thanks, once again, to Netgear and the Orbi team for putting out some fantastic garbage. Turns out it is still difficult to make a router for a company this large. Guess I'll have to go back to my $50 Linksys router since I cannot rely on these $400 paper weights to do anything but disappoint.

For the record, I have a case open and don't really care to see it fulfilled. The idea that someone might mistakenly think I recommend these things if they happen to notice them throughout my house would sully my good name.

EvilHomer80 · ‎2022-01-23

Your issue definitely seems worse than a lot of people so if possible I’d be thinking about a return.

My issue was constant micro drops/satellites rebooting. Day 2 and it seems like the issues are fixed with this beta firmware.

Also worth mentioning Speedtest from the orbi admin never worked previously and this is now working correctly.

Note I’m not using orbi as a router. I have a different router and run orbi as Access Point.

Tomorrow will be the real test as both me and wife are back to work and a day full of zoom calls. I’ll soon know if something starts playing up.

Microsoft365 · ‎2022-01-23

Yes, when you're not using them as designed, they do seem to work better for a lot of people. Seems the more you turn off, the better it gets. The thing is, when I buy something, I expect all of it to work.