I have had the Orbi mesh system for 15 months. All has been working fine until now. All of a sudden, I have a dead zone nearby the router in my living room. I have high internet speed while standing next to the router (900MBS), but when I walk just 12 steps toward my living room, where I also used to experience high speeds, I now have a totally dropped signal. I reset the router and that did not help. Support is no help after 12 months. Satellites are operating just fine. Nothing has changed physically in the space to cause this issue. Has anyone experienced this type of issue? I tried searching previous posts but I couldn't find anything that helped.
What Firmware version is currently loaded? What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. How many RBS are deployed? What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰
What devices do you have connected and testing with?
Does this happen with the RBS turned OFF? Does this happen with both wireless and wired devices? What channel configurations are currently set on the router? Any Wifi Neighbors near by? If so, how many?
I have had the Orbi mesh system for 15 months. All has been working fine until now. All of a sudden, I have a dead zone nearby the router in my living room. I have high internet speed while standing next to the router (900MBS), but when I walk just 12 steps toward my living room, where I also used to experience high speeds, I now have a totally dropped signal. I reset the router and that did not help. Support is no help after 12 months. Satellites are operating just fine. Nothing has changed physically in the space to cause this issue. Has anyone experienced this type of issue? I tried searching previous posts but I couldn't find anything that helped.
