Orbi AX1800 WiFi 6 Dual-band Mesh Router and MacBook and iMac performance

[bob_sixer]

I'm sorry if this subject has been covered in the past but the number of threads and a lack of search (I couldn't see one anyway) leads me to ask this question.  

I have had the above Mesh Network for over two years and it has been really great overall but I get really poor connectivity using either my iMac or MacBook Air.  The speed is typically around 60MB across the network but these two machines get throttled down in use sometimes as low as 2-3MB.  

It isn't all the time but it has gotten worse.  I really don't remember having an issue when I first installed the network but it may have throttled down a little but I didn't notice. I have owned the iMac throughout this period but have had two MacBook Airs first the M1 and now the M2.

Is this a common problem?  Is there a solution?

[plemans]

1. what actual model system do you have? AX1800 is a speed

2. what firmware is on the router and on the satellites?

3. what modem/gateway is the router connected to? 

4. Those are the only devices with issues?

5. Are they connected to the 2.4ghz band or the 5ghz band?

[bob_sixer]

Hi.

I think it is RBR 350

V4.4.1.29_3.10.80_
unsure, provided by internet service provider.

yes, as far as I’m aware, everything else works well.

5Ghz

[plemans]

Try powering off the satellites and test the speed directly from the router. 

[bob_sixer]

I turned off the satellites and the results nearby the primary were just as poor.

BTW the modem is technicolor TG588v v2.

I connected to the WiFi on the modem and the results were no better and erratic, which is why I went with mesh.

Interestingly, I downloaded the Ookla SPEEDTEST Mac OS app on both devices and speeds were showing back up to 55MB but this was not reflected in page load speeds.  The SPEEDTEST web page measure was just as poor.  I don't know what this signifies...

[plemans]

technicolor is a modem/router combo device. 

has it been placed in modem only mode or the netgears IP address put into its dmz. 

[bob_sixer]

No. The modem / router still has its WiFi on - I am unable to access the admin area to turn this off. I therefore would not be able to add the Netgear IP address either. Is this a problem?

[plemans]

It could be a problem. Double nat's cause cause several different issues. 

its why its one of the first things we fix when troubleshooting. 

[bob_sixer]

Ok. I’ll try and get access to the admin area again. Thank you for your guidance. I’ll come back if I get the access sorted.